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Can't get rid of temporary number

JoyceSm_3059174
SMARTY Pioneer
SMARTY Pioneer

Temporary Number Issue

Along with other people I cannot get rid of the temporary number issued during the change over from O2. This has become quite an issue with some of my contacts. I can receive their messages but they can't receive mine. They say my original number says that it is unobtainable though. My phone is Android.

2 REPLIES 2

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey  JoyceSm_3059174,

This is something that we would be keen to look into in greater details, there are a few reasons that this may have happened. Our customer care team are available here https://smarty.co.uk/contact  available daily from 8am โ€“ 8pm.

Goddess_Bastet
SMARTY Teamster
SMARTY Teamster

Have you reset the phoneโ€™s network settings? I have an iPhone so canโ€™t offer any specific advice on where to find this but if you post the make & model Iโ€™ll look it up.

Virginia/Bastet.