Forum Discussion
Data not working after missed payment
Hi, I recently missed a payment on my sons plan, but paid it since. His phone calls and texts are working fine but he can’t use data, any help please? Turned phone off, checked plan is Upto date, APN is correct, it’s been more than 24 hours since renewing plan.
2 Replies
AndrewC_3703547 If his calls and texts are working, firstly try a network status check for any local mast problem.
Next, check that mobile data is turned on in settings.
AsGordonK_4213188 says, check that he has data left on the plan.
If all the above fails, a web chat with Smarty Support is needed.
Check the dashboard associated with your Son's account to make sure it is showing a data allocation.
Go to the Contact Us Web Page. Scroll down and under 'How To Get More Help' is a button marked 'Start A Webchat' Click on that between 8AM and 8 PM and it will initiate a webchat session with a Smarty support agent and you can raise the issue with them.
