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Forum Posts

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 1938 Views
  • 5 replies
  • 9 kudos

can not use wifi

I have activated a SMARTY sim card for my Huawei to travel from UK to Spain.  When I try to link to wifi it says to enable data roaming.  I have done this but it still will not connect

Terrible service

No master where I am I get a terrible service. I have either 0 or 1 bar and can’t aces internet. Even in Glasgow City Centre I couldn’t even check internet as my signal was non existent. Is there any settings I’ve got wrong on my phone

Tunisia

Hi going tunisia for a week in may will my allowance be still the same there's texts calls data etc thanks  

Leezey by SMARTY Pioneer
  • 190 Views
  • 2 replies
  • 0 kudos

No Internet

I bought a new dongle and a Smarty data only SIMUsing the Dongle and Smarty SIM its "Connected Secured" BUT No Internet.Using a Mobile Phone and Smarty SIM "Connected Secured" BUT No Internet.What does this mean and how do I fix this please?Many than...

I can't access the promotional offer

Hi everyoneI'm on the £8 for 16Gb and now Smarty are doing 50Gb for the same price. I've tried to access the offer but it wont give me the option. Is it because I'm already on the £8 tariff and I'm stuck with it or will it upgrade to 50Gb on may bill...

New Sim

We have a sim card that we use in a mifi device when travelling. I lost the sim but have a new one. Hiw do I transfer my existing plan to my new sim?

Out of plan not updating

My daughter is abroad with school and I received a message that she had 19p left.  So I paid £10.00 for more and received this....Just to confirm, you've bought a £10.00 Out of plan add-on.With the add-on, you've now got £0.19 in your Out of plan add...

Resolved! Tablet

I have purchased a tablet with phone on, I can receive text messages over wi fi from the sim but cannot receive calls it's telling me network is forbidden, is that the settings on tablet or sim card. I don't really use the phone for calls I really on...

MrFunk by SMARTY Pioneer
  • 274 Views
  • 2 replies
  • 0 kudos

Smarty adult content filter bugged by Three?

noticed that recently ive been having complaints from my roommate that he keeps getting redirected to Accessing and blocking adult content on your phone | Support | Threei have checked and adult content access on that sim is enabled in smarty setting...

Ray by SMARTY Maverick
  • 426 Views
  • 0 replies
  • 0 kudos

Wide Awake from 04.00 on Easter Monday

Jet lagged following a trip to Northern California. Have to say the roaming coverage offered by Smarty through partner networks was great. I also tried out the American MVNOs of “Tello” and “US Mobile”, which were also good. Had to laugh at “Mint Mob...

Dongle newbie

HiI have a cheap chinese dongle from Amazon and a smarty data only sim.Im trying to make it work but Im not exactly in my youth and I really dont know what Im doing.Have logged onto the manufacturers site 192.168.100.1 selct english and password is a...

Reactivate sim card

Is there a way to reactivate a SIM card after it’s been deactivated? I lost my sim and then found it after deactivating it.