Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi allI joined SMARTY recently on the "5GB for £5" promotion.If I log into my Dashboard, it says on the main screen:£5 £6 per month14 months remainingI would assume therefore the offer should begin this month, but in Account Settings > Manage Planit ...
Samsung s24 ultra is recognising a phone number that was originally assigned to the SIM. I ported across my new number to this SIM when using my previous phone but today I pop this SIM into the new s24 phone and it is detecting the old number. I hav...
Hi, has anyone on here got a Samsung A35 or A55? I’m just trying to see if Smarty works on Wi-Fi calling on these models as these are not on the latest Smarty list of compatibile phones. Just trying to find out as thinking about moving from an old iP...
My elderly farther uses a kindle, I want to get him set up with your company for his Kindle , how do I go about it please ?
Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My plan shows only 300Mb out of my original 5Gb plan'...
I'm within the 14 day cooling off period (SIM card hasn't arrived yet!) but I ordered 1 x SIM card too many and need to cancel that SIM card for a refund. I've searched the options, but it doesn't give me a way of cancelling, it just says what the pr...
Why has smarty’s reception recently gone really bad I’ve been on network nearly 2 years but no issues have changed my handset too to a brand new one. Anyone else experiencing network issues
I am a new Smarty customer and my old number completed porting yesterday. On my iPhone under settings the Smarty sim phone number is still showing and I am unable to change it to my new one. Please advise how I can change this to the correct number. ...
Hi I've been getting prank calls does anyone know how I can request a new smarty number ?
Can you be charged for minutes over 60 on an unlimited plan
Does unlimited data mean unlimited or is there a cap usage you can use?
I am unable to change the forum date format from US (mm/dd/yy) to rest of the know universe format (dd/mm/yy or yyyymmdd).Any ideas anyone?
Hey everyone!For anyone else who starts a group plan and gets as confused as I did when the SIM arrives through the door, I have some advise for you!It tells you to Login to your Dashboard or download the app. Either of which will take you to the Das...
Hi I have received my sim today but I can’t activate it please help me
How do I take advantage of a new plan with more data at the same price
Hey it says my plan has paused I was going to top up
Today 01/03/24 is my monthly renewal date. I've just checked the dashboard and it says my plan has been paused.I haven't paused it, does anyone know how to unpause my plan?
I think the 12gb limit for EU roaming is unfair, if you’ve paid for 40gb (as I have) you should be able to use it freely
Hi lost my sim card how can i order a new one
