Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
AggghYou told me I had until 2.30pm to get credit into my bank to renew my plan. So I managed to borrow enough money to put the money into the the bank at 2.30 on the dot so no one else would be able to take the money before you could. Then suddenl...
I have payments due out from my bank so I need to make sure that this payment for renewing my top up balance gets to you and doesn't get eaten up by someone else before it gets to you.. aggghHow do I do this please?
I need to cancel the new order and plan I ordered by mistake
Apologies in that I suspect this has been asked before, but I am a brand new customer per a deal I saw last week. However there is a new smarty deal this week which I see on Facebook but not in my Smarty app. I presume it is only open to new customer...
Mobile data not working
i have 4Gb of data add ons , can i use this for short codes ? as i cannot use it for anything else ( was told i could use it for data in the USA , wrong )
When I got my new SMARTY sim card, I went through the process of transferring my old phone number from my UW sim card. I received notification that the transfer had worked.When receiving incoming calls and texts from my old UW phone number, they come...
Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot v...
How to I set up my own account after leaving a group Smarty plan?
Have just joined Smarty. Number successfully ported. Can send and receive SMS and use internet but cannot receive or make calls.
Hiya I've been on smarty for almost year and ABIT I have someone harrasing me I do have the police involved I just want to change my number and I don't wanna loose the deal can anyone help with this. I've tried to go on smarty support but nothing com...
Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...
My number has been transferred but when ringing my number voicemail from my old provider is on
I can’t make a payment as I have a new bank card
Unable to make calls in west London, Thursday, Friday, Saturday. Moto G4 phone has Mobile Network Settings -'4G preferred '. Switched phone off/ on etc.
I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is ...
My daughter’s smarty account has just closed for no reason. How does she get it back?
I've hit my first snag with SMARTY, having jumped over from Three last week everything has gone through smoothly and working mostly as expected, with a few issues getting an equally as good signal in a few locations (but to be expected).However I'd n...
I kept my previous number when I moved to Smarty but when I send texts, the recipient is getting notifications that the text is from the number that Smarty allocated me while processing the transfer of my previous number.Any idea how I can this corre...
