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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14216 Views
  • 482 replies
  • 4 kudos

Using Huawei with Smarty add on in western australia

In Perth (also heading to Melbourne).I want to use smarty with add on purchased as described in the Smarty advice. Settings are. Correct (access point names). But under settings / mobile / network selection Automatic,  nothing is found (in Perth)if I...

No data or signal please help

Hi my signal for my phone has been fine up until the last two days lost signal for about a hour then came back on and was fine until today it’s been off constantly all day then randomly comes back on with 1 bar for about 10 seconds then goes straight...

Mobile data keeps disconnecting

Hi all, my mobile data keeps going off over last two days. I have a dual sim phone, I only noticed when it automatically switched to the other network and started using giffgaff standard credit which is expensive. Why does smarty mobile data keep dis...

Sian by SMARTY Pioneer
  • 1796 Views
  • 4 replies
  • 0 kudos

Resolved! Can't activate voicemail

Hello all,I hope you are well.I am having issues activating voicemail on my Smarty. Namely, I have tried following instructions on the page "activate voicemail" by calling 123 (I also tried calling the international number, as I am in Europe currentl...

Receiving and making calls

I just activated my Smarty sim today and waiting for my old number to be ported.I've found I cannot make or receive calls to mobile numbers, I've only tested on one. The number is on three network. Texts between numbers is received.4G calling is on. ...

eoplope by SMARTY Pioneer
  • 357 Views
  • 1 replies
  • 0 kudos

Resolved! daily sign in abroad

I have a lock  on my phonein uk I never have keep logging in dailyI am currently  living thailand and now I have login to smarty app dailyPlease can you explain why it's very inconvenientRegards 

Smarty messing up activation

I have followed the steps shown in your activation video for a card I picked up in a shop. Yet you are now sending me a new sim card to my address which I don't want!

SMARTY to SMARTY

Is SMARTY to SMARTY free text and call when you off of contract or plan !?Thanks 

Resolved! iPhone drops 4G for E when abroad

I’m currently using my iPhone 15 abroad and it can only hold an E signal and not the 4G signal that my wife’s phone is using. There is a strong 4G signal where we are staying. Any ideas to what needs updating?

KB0703 by SMARTY Pioneer
  • 867 Views
  • 4 replies
  • 0 kudos

Resolved! Adult Content enable/disable

Hello there I have several uncleared and pending £1 payments to smarty as I tried to have adult content enabled and very my age still waiting for some moves on this matter, my question to you is there anything else I can do to sort this matter out.? ...

bense303 by SMARTY Pioneer
  • 1932 Views
  • 10 replies
  • 0 kudos

4 days no pac code

Ive been waiting for over 4day for a paccode and they keep saying there a technical issue. Ive tried many times but keep getting the same answer. Unfortunately we were unable to generate a switching code for you. Please contact us at https://smarty.c...