Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
So I’ve just activated my sim card with smarty and had my previous phone number transferred. However, it says my Phone is not allowed under the Network setting on Apple IOS despite it saying my phone has no SIM restrictions.Is this a faulty SIM issue...
Hi, I’ve received the info regarding short code use now being available - read it , gone to the out of plan section and successfully bought a £10 add on …so far so good. Now I want to send that £10 to Comic relief .. I txt 70703 and 10 … and it reall...
Has anyone experienced poor internet connectivity around central Ayr
I have a 2G data only sim using it on a midi wifi device I bought an add on and converted it to payment, if I don't use the 2G before renewal will I lose what's left?
Hi All,This week I've received a handful of calls from random people saying they've missed a call from me and they've hit call back. Is this a fault or potentially something more sinister? Could someone be sending out the wrong CLI?I've answered the ...
Been with Smarty for 9 months with absolutely no issues, so ordered my daughter a sim so she could join.Got the PAC code and instead or porting her number onto the new SIM card they ported it on to mine.Managed eventually to get both numbers on the c...
I want to setup a group with a new plan for mother in law. I need the new SIM card to be delivered to her address as I am staying with her for a couple of weeks and can help her set everything up. I don’t know how to specify her address for delivery ...
I have a OnePlus 5. I really like it and pre-ordered it when it first came out. I am in no desire to upgrade my phone – and yesterday I found that I couldn't make or receive phone calls with it. Smarty support told me that 3G was turned off in my pos...
Is there any way to reopen a closed account, as my email is locked to the old account?
I am using a samsung phone as a mifi device, purposely bought with a damaged screen because it was cheaper than buying a mifi device. But it is limited to USB 2.0. I changed cables to 3.2 and the realised the phones usb port is still only 2.0 - my pc...
Signal cut out yesterday afternoon, Thursday 24th. Put it down to atmospheric conditions, as it looked like storm coming in. Went down the pub in order to use their WiFi, but that was also down. Several customers who are on the 3 network told me that...
Hi, I was a customer on smarty for a good while but left saving pennies to go elsehwere to come back to find the place I am now living had terrible 3 network connection. Everywhere else around me was rapid except here. That was 3.5 years ago.After be...
Hi I have unlimited data 5G SIM and I need help with suggestions please...I want to set up WiFi in my new home and I need ideas on a Router, which one is suitable with Smarty?. I am basic when it comes to technology so I would appreciate any suggest...
smarty is blocking some sites that are not adult sites. some examples:deviantart.comarchive.orghow do i get sites like these removed from the adult content filter. i dont have a credit card so cant get it removed
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I activated my sim card this morning and my old telephone number hasn’t been transferred - what can I do
We have been charged for 3 separate direct debits with SMARTY but only have two accounts that we know of. It's possible the 3rd one was for a family member who no longer uses it, we used to pay the bill. I've tried all my known email addresses to log...
