BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Please renew my monthly plan
Direct debit declined. How can I get it renewed to stop me from running out?
I’m having a problem with speed on my Huawei b535 router using an unlimited phone sim.router shows one bar of 4G and I get slow speed and then router will change to 4 bars of 4G+ signal but the download speed goes down if anything, sometimes struggle...
The first SIMcard I ordered never arrived, the replacement SIMCard was theoretically sent last Thursday via Royal Mail 1st class, but I still haven't received it either.... and YES, Royal Mail delivered today other letters but NOT the SIMCard from Sm...
Hi, I’ve just received my Sim and have activated it however I opted to keep my existing number and the email confirmation has told me I have a new number.I want to keep my old number so once I have put the SMARTY Sim in my phone, how do I go about do...
I'm having trouble with with my sim is this for the internet this sim
I recently moved my whole family from Three to Smarty. When I was with Three I had no issues with reception, but now calls regularly cut out, especially when moving around, there was always a couple of areas near where I lived where the signal would ...
Can I buy more EU roaming data over the 12Gb fair use policy?
How do I use data add on
I've really messed up. I wanted to port my son's phone number over to Smarty and thought I'd done so but I've ported him on to my phone number. Please help. I can't find anyone to talk to at Smarty!
Everyone thinks that I am abroad when they phone me, because the dial is international tone but I m not abroad,can someone please explain?
Hello , I'm new to smarty.My sim just arrived yesterday and inserted but not getting network. I had previously mistakenly activated the sim yesterday, before the arrival of the sim, don't know if that's the cause. Please what do I do?
I have invited a new member into my group, and they have received the invite email. They have responded, but the link takes them back to dashboard. I cannot now "uninvite" them to start over again. Any clues would be appreciated
I purchased a 100Gb data sim to use in my car but it doesn’t ever seem to work. Phone connects with full bars but unable to load any pages at all. It an absolute nightmare this service .
I'm travelling to Albania soon, outside the EU so can't use my regular smarty plan. I have found a website offering esims which seem like a good deal but I have two concerns.1. Can I use an independent esim while having an account with smarty? I'm co...
I've just come back from Canada and the sim won't let me make calls in the Uk now. I've checked my dashboard and have plenty of cash in my account, including an "out of contract" £10 sum which has not been used. It worked in UK before I left, it work...
why would texts and data not still work if the phone can use 4g for them, i NEVER make calls anyway. i assume this will be enforced by imei so if my phone stops working i will change its imei number to the imei number of a broken volte phone that i h...
