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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 95 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 137 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 4 replies
  • 9 kudos

4g data

Anyone else having data issues when phones auto connect to 4g?3g works fine but I can't manually connect to it (iPhone 14) so I end up with no data connection whilst at work. 

Resolved! Add ons

I added on £5 of extra data 3 days ago but it's not showing on the dashboard or on the phone?

Number transfer

Sorry i am still waiting for my old number to be transferered. This should have been transferred as of yesterday

No Mobile Internet

Mobile Internet has been down in the Harrogate HG2 area for the best part of three weeks or more, what is going on?

Missed calls SMS

When I was with 3 and o2 I use to receive missed calls SMS with the person name and number but all I get now is a SMS just the number and nothing else, so I'm wondering if I have to do some resetting or something to get the display the missed callers...

WillMill by SMARTY Pioneer
  • 1 replies
  • 0 kudos


Good afternoon all.I have a Samsung S23 Ultra, and i have noticed that lately the codes that you would use for say"getting your imei code"   *#06# has stopped working for meUsually when you dial into your phones keypad it would immediately bring up y...

  • 8 replies
  • 0 kudos

Sim in NVR

Hi, I have set up a sim in a 4G TP wireless router. It works great on WiFi and hard wired  to my laptop but shows online to my NVR but not showing images. Signal is good. I'm sure it is to do with settings. Anyone able to help. Thanks 

MMS service and user safety.

I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small.  300Kbs is not enough when other networks allow 3meg upto 10meg per file.  I use the emergency service on my phone for safety and it a...