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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 26754 Views
  • 489 replies
  • 7 kudos

transfer of old number to SMARTY

my texts to contacts are appearing as coming from the SMARTY number even though, according to SMARTY, my old number has been transferred successfully. This has come up before in the community and I haven't seen that anyone has actually had a helpful ...

Number not registered to my phone

Hi I am new to Smarty and keeping my old number, this has now been sorted and transferred over. I have a message from my phone telling me number isn’t registered to my phone. It’s the same for my daughter as well. What does this mean? thanks 

Outbound SMS not being received by recipients

I have recently had a couple of text messages from colleagues that I have replied to, but after seeing the colleagues they said that they never received a reply. I have spoken on Smarty chat today and was told that there is no issue with my account.....

Only chat bots??

Hi i bought a sim yesterday but it's made me buy data and sending me a sim but I already bought one so don't need another, i,just need to activate the one I bought but there's no option for that???    

Sims

New to the community and smarty.When adding an additional sim -What’s  the difference to a child or family sim?

Lgraham by SMARTY Pioneer
  • 404 Views
  • 2 replies
  • 0 kudos

Enquiry

Please a number has been calling that my monthly fee (£20) for unlimited data, calls and text can be reduced to (£12) per month. Is this from smarty 

Tonye123 by SMARTY Rookie
  • 347 Views
  • 2 replies
  • 0 kudos

MMS photos not sending

I have an iphone and have now changed over to Smarty.  I am having problems sending MMS photo to my Auntie.  The MMS toggle is lit up green is good to go, looked at settings and everything looks good also.  Everytime I try to send photo it automatica...

Diane by SMARTY Pioneer
  • 4683 Views
  • 8 replies
  • 0 kudos

Adult filter suddenly started?

Weirdly it seems adult sites are now being blocked by Smarty today, despite it being fine yesterday and with no changes to my account. I've gone in and re-confirmed with my credit card that it should be off, but still blocked. What is going on Smarty...

No signal since 07/11/2024

Hello. So since the 07/11/2024 the signal for calls, texts and data has been off in the NE3 3 area of Newcastle. Been told a few times there's no issues or it's getting fixed.It's now 10days since it went off and nothing has been done to correct it. ...

DaleM by SMARTY Enquirer
  • 566 Views
  • 2 replies
  • 0 kudos