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Solved problems after a lot of hassle

PennyWe_3180587
SMARTY Pioneer
SMARTY Pioneer

‎13-02-2025 20:54 PM - last edited on ‎14-02-2025 13:18 PM by SMARTY Moderator SMARTY Moderator

I am a new customer. When I got my sim and my number ported over, I found I couldn't send SMS or make calls to landlines. Turned out that the problem was that I needed to delete the esim that I had been using before the SMARTY sim. I have spent nearly all day either on the phone to Apple (my phone is iphone 14 pro) or online chatting to SMARTY and none of them could sort it. Feel quite proud of myself and it's a heads up to anyone who has a similar problem on joining and who has been using an esim.

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1 REPLY 1

JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎14-02-2025 13:16 PM

Hey @PennyWe_3180587 

Thank you for reaching out to our SMARTY Community Forum!

This is really interesting insight for customers in a similar position to you! Thank you for bringing this to our attention as this could be beneficial towards other customers facing the same issue. 

Your input is valued and I do believe this will greatly help others!

Thank you for sharing this!

- Jodie 😃

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