Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
So basically I'm new to smarty and I know that there is an outage with 3 atm. But what's going on that its saying they have refunded my order but its still awaiting my number like the sim card is still on its way I'm not sure what to do.
my mobile data network problem my network not work
I have no access to my sim since last night. I understand 3G is being phased out but my phone is compatible with 4G so I don't understand why my Sim is not allowing me to use data or make calls. I have gone to Sim settings but whole section is greyed...
My data usage history shows zero in-plan data usage from last August onwards but my out of plan data has gone down by approx 12GB in 5 months, which equates to my normal data usage. Has anyone seen this before?Support don’t seem to get it even with m...
I seem to have a ‘travel’ sim and a ‘primary’ account and have no idea how or why! help?!
Is there any way I can sort my Smarty SIM on my UK mobile so that I can send Texts back to a US mobile number? I am receiving messages but can't reply
I have purchased an international add on but still not connecting to network here in Australia??? Any solutions ??
Travelling around Spain and cannot now get a network as they say we are not secure in the WiFi Connection fed up of trying to get through to Smarty Team fo you suggest I buy a Spanish sim card
Hi every now and then my call will drop iv tried changing phone so I know it's got to do with my SIM Has anyone encountered this issue
I've recently noticed that my reception has been terrible at home, I can't make calls and I don't receive them. I'm now on the Vodafone network not the Three network I used to use, my reception has dropped. I've used smarty for about 3 years. Has the...
We have 2 numbers on our account. When we ported numbers over there was some confusion and our main number did not port over. Smarty managed to get the number back, but then it was not the main number on our account. Can we swap them back so the r...
I have gone through the Parental Controls a couple of times now and given my credit card which as had the £1 taken. I also received an email saying they were turned off. But still I cannot get to a website which appears to be blocked when using the...
Is there any way to delete web chat after having conversation on iPhone?
Ported my number over from giffgaff on Friday the 17th of January, waited till Tuesday the 21st however the port seems to have failed.Contacted Smarty support and been informed that they haven't received the "files" from giffgaff to complete the port...
I have had a long going issue with the terrible service offered in the E14 Canary Wharf area of London. Everytime I contact CS they blabber on about network congestion.This has been going on for around a year. Why is the service so bad? How are peopl...
Hii swapping my current smarty plan from 31Gb to 50gb same price same account same number and to proceed asking me this Yes bring my number No keep new smarty numberconfused as I don’t want to swap my number as I’ve already moved it a year or so ago?...
So the renewal didn't take the money from the card, now the app won't let me login, i have to uninstall and reinstall it just to be able to login.the renew button is greyed out in the account payment setting, instructions say to change the card detai...
Hi, I've twice submitted requests for a new SIM delivery but it's been over two weeks and I've received neither. Smarty's lack of 1. Contact details and 2. Tracked delivery just exacerbates the issue and now I have no where to turn to. The delivery a...
Hi I ported my sons number from giff gaff over to smarty he had a email saying it’s done if I sent a text to him on his old ported number he recieved it but if he replies it comes through on the number that come with new smarty sim have tried changin...
Saying hi with a questionJust moved to Smarty from Lebara. I cannot see any information on if or how I cancel payments to my old provider. Do payments automatically stop when the switch completes or should I contact them?Thank you
