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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25293 Views
  • 486 replies
  • 7 kudos

?

Before i had my sim was told to keep my EE one in until , the smarty one took over , ported my number and now sometimes as only the smarty sim in now , friends and family say it's not showing my old number it comes up with the number on the sim they ...

Change payment in the group

I have added a new card on the main account holder of a group of 4.The other group accounts I want to change to the new card but it does not show up on the other group members. Can it be changed?

Adult Content Filter

How do I turn off the adult filter. Went through the verify process but states invalid card and yet money has been taken & not refunded....as yet. Twice I did it. 

Prioritisation not Throttling

Hi  Just wanted to put this out there to see whether anyone else is having issues. I am convinced that 3 is prioritising its customers over Smarty. For me it happens multiple times but only in highly populated areas even though it sometimes shows a c...

Tethering and throttling

I have just swapped to smarty from 1p mobile.  The speeds are much better now as is coverage.  I tether my tablet to my phone sometimes, however when I run a speed test on both devices side by side whilst tethered, I may get 50mbps on my phone but le...

Resolved! Problem receiving calls on iPhone 14 Pro

I’m having problems receiving calls. My son has rang me a few times, and he says on his end it’s ringing and ringing but my phone does not ring and there’s no record of any missed calls on my phone. I’m really concerned as I’m waiting to go in to hos...

4gVolte problems

Apologies if this is a repetition. Please could someone help with a definitive answer to the 4g call debacle. Would like to know, if I contact a real person at Smarty will they turn on Volte calling for a samsung phone, or is it a lost cause and I go...

vicmoo by SMARTY Pioneer
  • 1872 Views
  • 10 replies
  • 1 kudos

ive recenlty

hi could you tell me when ill recive my sim and hoe many days it takes to turn up i bought one yesterday

Help please I can’t make a call or receive

Hi one and all, can anyone please help, I got my new sim, I activated the card, everything is working except I can’t make or receive any calls, if anyone tries to call me it sounds like my phone is ringing, but it’s not, I get a text message saying I...

Allocation of data used

A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....

MSF by SMARTY Guru
  • 1143 Views
  • 7 replies
  • 1 kudos

How do I get 4G+ working

I have a 4G+ router TP-Link Archer MR600 V3 setup, it has the specs so it should run at this speedit has the requirements as needed from https://help.smarty.co.uk/en/articles/4670061-what-bandwidth-and-spectrum-is-available-on-smartyLow Band: 700MHz ...

Network Throttling?

Smarty's Policy on Network Policy states they don't do Network Throttling or Data Shaping.However, I've been having an issue very similar to what this user described last year.Between 1am-8am approximately, the connection is fine.By 8am, the Download...

Mr_P by SMARTY Pioneer
  • 922 Views
  • 4 replies
  • 0 kudos