BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi allI have had a smarty account for a couple of years. My daughter wanted to switch from 3. She entered her PAC number on the app but used my email and it has ported her number onto my sim.I've now lost my number. I spent all day trying to resolve ...
Hello. Just had my shiny new Smarty SIM. Works for data, but not for calls at the moment. The APN is set to mob.asm.net automatically, so this does not seem to be the problem. Number is 'live' when trying to call it from another phone (ringing tone),...
Using Phone in Spain
Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net. Roaming is switched on. I’ve re-started the phone a few...
I have a bonus sim which I think i have registered and set up a new account with my pac number, on loging on they have said they are posting me a sim which obviously will not be the same number, i have tried to message a 'person' but am left scratchi...
Hi, I will be traveling to different countries in Asia & Australia from this month till next year. I do not want to lose my mobile number in the UK because it's connected to my bank. Please advise how I can do this and whether my mobile will still wo...
Ok when I enable my hotspot my Xbox is seeing it but not able to connect with it. Yesterday it was fine today nothing. Any advice would be welcomed. RegardsAlex
For the last couple of days, when I try to make a phone call a text box appears saying "network not recognised" and it won't dial out.
Does anyone have any further advice for me? I have bought the EU data add-on. I have 31 GB data left in my monthly plan. In settings I have changed the mobile APN as suggested in other chats to mob.asn.net. Everyone I’m with has reception so it’s not...
Can you give me the £5.00 plan you are advertising
Hello!I am a new customer. Old n° was successfully ported yesterday but still I’m still not able to use my mobile data - I have input the correct settings on the ‘mobile data network ‘ as advised.I notice that although I have given my Credit card det...
HiI have the unlimited data plan and noticed I am unable to send SMS. I am looking to send SMS from the device the sim card is used within and am wondering if the voice unlimited also includes unlimited data for the same price as the unlimited data -...
Hi all I’m about to buy the new Apple Watch Series 10 GPS Edition for the first time does it work with Smarty so when I pair it to my iPhone 14 Pro Max will I receive my calls and texts.
Good morning,haven’t received the activation email/text yet, should I wait the activation email/text or I can use the data already ?
could you please refund the £10 add on credit.
Why can’t I call or message while I am abroad.
Dear Smarty Community,I have recently been notified that myself aswell as my referral have both received a Amazon gift card as they have renewedfor the 2nd Month. I am trying to access this how do you do this? as I can't seem to find it.Kind regards,...
