recover smarty number

[BenTurn_2054229]

Ive just moved a number across from O2 which was ment to be my 4th plan, but its transferd to my daughters smarty number and shes lost her number etc how can i get that number back need a PAC code i still have the sim card with no signal and struggling to sort HELP...

[JJP2RidesAgain]

This is the Smarty community forum, we are customers just like you. 

For this sort of issue, uuu would need to contact Smarty via web chat, which is available 08.00 - 20.00 every day. 

[MSF · Accepted solution]

@BenTurn_2054229  As forum members, we cannot do anything involving accounts.

You need to contact Support Team a.s.a.p. to explain your predicament and see if they can help sort out your error.

[JasonGa_3184008]

I’ve had the same problem ! Wondering if it’s an issue with the website and not the customers error 

added me as a new group member and gave the PAC code and my number went to the group admins phone not mine and she lost hers 

nightmare trying to sort it out they promised 3/5 days but today is the 5th day . They’ve recovered  the group leaders but they now tell me I’ve got to wait another 3-5 days.  I’m not impressed with smarty currently as a new customer 🤬

[MSF]

@JasonGa_3184008  If the Group Owner made a mistake, how is that down to Smarty? Looks l8ke Group Owner applied the PAC to wrong sim.

[JasonGa_3184008]

Who knows the first number transfer worked fine but this one didn’t 

they promised to have it sorted in 3-5 days but haven’t I messaged on the fifth day and they did one number straight away but not the other ? That will be another 3-5 days 

So clearly the first 3-5 days was a lie by smarty 

[MSF]

@JasonGa_3184008  A lie….really? Perhaps it’s just taking them longer to rectify an original error on the customer’s part?