Pay my bill

[RobertN_2012675]

How do I pay my bill directly in dashboard, my automated renewal fail. Thank you.

[MSF · Accepted solution]

@RobertN_2012675  If you go to your dashboard: https://smarty.co.uk/dashboard/settings/payment you should see 'choose another way to pay'

[RobertN_2012675]

Thank you 

[DanHolb_2417020]

Why is it so difficult to make a payment once your renewal fails

renew payment doesn’t allow you to make a direct payment straight away

my service will now be limited leave me with no data to make a payment which is what it will let you do once your service is cut off 

then I have to connect to someone else’s Wi-Fi to make the payment I should of been able to make prior to it being cut of first or go and find a shop

does say it will try to make a payment in a few days but again in the meantime your cut off and if you find a shop to make payment will it cut of while your scanning bar code 

surely it should have a pay now button so you don’t get cut off

[MSF]

@DanHolb_2417020  As you are posting here, you must have some access to wifi or broadband.

If the system is not letting you make a payment, try a web chat with Smarty Support and perhaps they can clear the 'blockage' on your account.

[JillBog_2080315]

Yes, why do they make it impossible just to pay the bill?? I understand that it failed -- my fault, sorry. But why can't I just go pay it once that happens? Why do we have to spend a couple of hours fighting the chatbot and queuing just to pay? Surely this is what businesses want -- for customers to give them money? Can Smarty not facilitate my giving them money?

[MSF]

@JillBog_2080315 Sorry, but we have no idea what happened to cause this problem because we are mere forum members and cannot access accounts.

If you are saying that you have not been able to change the method of payment in your account, then only Smarty Support can sort that for you.

[MarkBax_1395255]

hello 

[Harpreet_209018]

I have pay by other card plz help

[MSF]

@Harpreet_209018  You already posted this elsewhere and I have replied.