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Forum Posts

Data usage

I have a caravan and have 5G receiver and WiFi transmitter… I only have 120GB and was wondering how many GB are used streaming a film from Netflix… also does it use data simply by being on ( ie creating the WiFi hotspot) … how comes data only deals a...

3g switch off - OnePlus 3T phone

Received email saying phone may not be compatible - unsure why it would be fine on three but not smarty and they only believe it may not work. I can make calls with 4g and volte so I had thought till today I was ok. Lost an hour on chat which didn't ...

Resolved! EU Roaming

What are the rules around roaming, especially in Spain (main land)? Currently on 100GB SIM. Thanks

Resolved! EU Data pass add-on query

If you have an ongoing special offer could someone confirm when getting access to the 'rest of your plan's data' once you have used the standard 12GB allowance for EU roaming? Does this mean you can unlock the whole of the special offer data or just ...

Network coverage in Arbroath awful

Smarty has been ok apart from the odd day when I couldn't get online, fast forward and since a few weeks ago getting online at home is like 1990s dial up internet if it even decides to load, I am having to drive to a local industrial estate and sit u...

Receiving calls in Peru

I am currently in Peru.I can make call but for some reason I can't receive any calls.Can anyone explain to me why? This is costing me a lot of money and inconvenience!Thank you in advance!

Transferring Number

SMARTY will not accept my PAC No. even though I have rechecked with previous provider. As I've only 48 hours to complete this transfer. SMARTY seems to make things difficult by not having a Helpline Phone No. and/or their On-line Service asks questio...

Transferring Number

SMARTY will not accept my PAC No. even though I have rechecked with previous provider. As I've only 48 hours to complete this transfer. SMARTY seems to make things difficult by not having a Helpline Phone No. and/or their On-line Service asks questio...

Sorry you're not given access to this service

I keep getting a "sorry you're not given access to this service" message when I try to call some numbers (one being a District Council nr ).  I  wanted to report a problem in the park where I was and was unable to do so since the access was refused. ...