BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
The 5G network has been unstable in Chelmsford for the last month. The Smarty Network status says 'We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.' Does anybody know what the issue is a...
I've just set up my Mom's iPhone 5c with SMARTY as part of a Group.The SIM is now activated and the iphone received a confirmation message from SMARTY.The iphone has the latest software. When I phone my Mom's iphone, her phone doesn't ring and there'...
I contacted support yesterday, and had an agent that was excellent, fast efficient and resolved the issue. It recurred today, and I have had the worst experience ever. First Dhar**** ignores the chat for what was forever responding, then when asking ...
Not able to activate new sim card, says last 5 digits i input are wrong but copied from sim card directly just error saying not a recognised number.
Good morning, my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one.
My friend ported over his number but it’s not showing smarty on the phone can’t make calls , could it be the SIM card is faulty ?
I have bought an add-on yet cannot see it in my add-on history. My data has finished and I keep getting messages telling me so yet have an add-on I’m unable to use. Please help.
Smarty wont let me use my old email that I used to have with them before years ago. I want to use my old original email so how do I get them to delete that old email so that I can use it on a new set up with Smarty?Thanks
I got a sim for myself and my husband. We changed both of our number over from EE. When we did we could make calls but not receive them. Ive tried to contact webchat but i just get ‘we will look into it’ this is now going on 5 days.
I have moved my Smarty SIM into another phone but I have locked the network by accident. It is now asking for an MCK code. Does anyone know how I can get this?Many thanks, Mick
I have switched from Three to Smarty and even through my Smarty App says my old number when I call people the Smarty new number is coming up! Unfortunately, there is no way to contact Smarty just via email (they cannot call) so after three weeks and ...
Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...
My phone is going straight yo voicemail and not letting me make calls whats going in here it says that everything is fine in my area in terms of signal, this has been going on for a week now.
I have one number registered with smarty, for a young person, but its in my name and I pay. I was trying to go on a comparison web site, and was going to move my own number over to smarty, but that didnt work as my email was already registered. it is...
How or where do I apply for my gift card
Hi I hope someone can offer some help please. I have checked on the dashboard and it shows that my area has got 4G ....fantastic, you may think, but why, as soon as I go more than 200 yards from home do have no signal? I missed a really important c...
I referred my mum to smarty back in may. I received an email confirming she had signed up with my code. She is still with smarty and neither of us have received a gift voucher email like the T&C's state (and no it hasn't gone to spam before you ask)....
Due to SMARTY dropping 3G in my area I've just replaced my Huawei B311 4G Router with a Tenda Wi-Fi 4G VoLTE Router (Model 4G06v1.1). It works just fine bar for one thing. When trying to login to Amazon or a bank the OTP message they send me via text...
Hi,I have been a long-time Smarty customer, with three devices currently subscribed to your network since 2018. All three devices are 4G-capable and support VoLTE, and one of them is 5G-capable. Let's call the 5G-capable device "A", and the other two...
