SMARTY SIM in Australian Iphone not working

[LeeMilw_1924688]

Hi,

I have a Smarty SIM that worked fine in my iPhone until the 3G switch off here in Australia.

I purchased and Australian iPhone and inserted my SMARTY sim and made the necessary network changes yet still I still only have SOS connectivity.

I split my time between Australia and the UK each year and therefore need my UK mobile number to function whilst in Australia.

If anyone has any suggestions I would be greatly appreciative.

Thanks.

[SmartyTrousers · Accepted solution]

Assuming the Australian iPhone isn't network locked (I believe most Australian phones aren't, with the exception of those bought on a prepaid plan), and assuming you have added some additional credit to your Smarty account, where specifically did you purchase the Australian iPhone?

I ask as, from what I've read, some of the Australian networks are now blocking phones from connecting to their networks that weren't purchased direct from them.

Here's a video explaining the chaotic situation over there.

[ShaneOMZ]

This seems to be a Smarty problem as identical phones with other UK sims work fine here

[MSF]

@ShaneOMZ  It may be linked to the protocol that smarty use for VoLTE.

[ShaneOMZ]

That's true, it may be; but then that should be something Smarty can sort out.

[MSF]

@ShaneOMZ Smarty have the issue in the UK (I'm not sure that they are the only network with the issue) and it has not been sorted out. For that reason, I do not foresee them doing anything about roaming issues quickly.