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SMARTY SIM in Australian Iphone not working

LeeMilw_1924688
SMARTY Rookie
SMARTY Rookie

Hi,

I have a Smarty SIM that worked fine in my iPhone until the 3G switch off here in Australia.

I purchased and Australian iPhone and inserted my SMARTY sim and made the necessary network changes yet still I still only have SOS connectivity.

I split my time between Australia and the UK each year and therefore need my UK mobile number to function whilst in Australia.

If anyone has any suggestions I would be greatly appreciative.

Thanks.

 

 

1 ACCEPTED SOLUTION

SmartyTrousers
SMARTY Centurion
SMARTY Centurion

Assuming the Australian iPhone isn't network locked (I believe most Australian phones aren't, with the exception of those bought on a prepaid plan), and assuming you have added some additional credit to your Smarty account, where specifically did you purchase the Australian iPhone?

I ask as, from what I've read, some of the Australian networks are now blocking phones from connecting to their networks that weren't purchased direct from them.

Here's a video explaining the chaotic situation over there.

View solution in original post

5 REPLIES 5

ShaneOMZ
SMARTY Pioneer
SMARTY Pioneer

That's true, it may be; but then that should be something Smarty can sort out.

@ShaneOMZ Smarty have the issue in the UK (I'm not sure that they are the only network with the issue) and it has not been sorted out. For that reason, I do not foresee them doing anything about roaming issues quickly.

ShaneOMZ
SMARTY Pioneer
SMARTY Pioneer

This seems to be a Smarty problem as identical phones with other UK sims work fine here

@ShaneOMZ  It may be linked to the protocol that smarty use for VoLTE.

SmartyTrousers
SMARTY Centurion
SMARTY Centurion

Assuming the Australian iPhone isn't network locked (I believe most Australian phones aren't, with the exception of those bought on a prepaid plan), and assuming you have added some additional credit to your Smarty account, where specifically did you purchase the Australian iPhone?

I ask as, from what I've read, some of the Australian networks are now blocking phones from connecting to their networks that weren't purchased direct from them.

Here's a video explaining the chaotic situation over there.