No Service Abroad

[AshleySt_923617]

I’ve recently travelled to, and am still in Perth Australia, and consistently have ‘No Service’ or ‘SOS Only’.

I’ve verified the following:

• Updated the mobile data network settings for mobile data and MMS to mob.asm.net
• Travelled to various locations to before not a local mast or signal issue
• Turned off automatic network selection and tried to manually select a network in the list that appears
• Turned the phone off/on
• Reset the mobile data network settings for both data and MMS, and then re-entered the mob.asm.net settings 

Not that the below two points should affect the connection to a mobile network here, however I have also verified that:

• Have data roaming turned on
• Have out of plan credit

Does anyone have any advice or similar experience?

[MSF]

@AshleySt_923617 It may depend upon what phone you have. There was some info about the Australian networks not accepting any phone that would not work on VoLTE I believe.

[AshleySt_923617]

Thanks @MSF 

I’ve had a look into this and have a 2024 iPhone which is VoLTE compatible. Have also verified the correct settings in relation to this as advised on a couple of Australian network sites.

Grrrrrrr so looks like it might be something else

[MSF]

@AshleySt_923617  All very frustrating, I'm sure.

Is it worth taking the sim out and giving it a gentle clean before replacing? Wondering whether any possibility that it has become fractionally dislodged during travel?

Also, can you try a sim from someone else to verify that the phone is 100%?

[AshleySt_923617]

Thanks @MSF - yep had tried that previously. Interestingly on a quick trip back to the UK last week all worked fine so thinking it must be a localised Australia thing. I’ll reach out to Smarty support in the meantime. Thanks again for your advice!

[MSF]

@AshleySt_923617  Network choice set to at least 4G? Airplane mode definitely off? (Sorry, but I had to mention it!)

[Rebekah_150]

Hey AshleySt_923617,

If you have purchased an out of plan add-on and are still experience issues I recommend contacting our customer care team https://smarty.co.uk/contact available daily from 8am – 8pm.