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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 60566 Views
  • 496 replies
  • 7 kudos

Charged even though the account has been cancelled

Dear Smarty Team,I was a customer with yourselves for over 3 years and the only reason that I left back in July 2023 was due to coverage issues. Upon close iinspectrion I have just realised that although my account is closed I am still beeing charged...

Joni_K by SMARTY Enquirer
  • 533 Views
  • 2 replies
  • 0 kudos

TOP UP SOMEONE ELSE'S NUMBER??

Hi, I am desperately trying to reach out to someone who is currently in another country. She has no credit and access to no service there  so the only way is for me to pay. Is it possible that this is so difficult? It's almost Christmas day and this ...

Number of rings before going to voicemail !

Good morning community, I wondered if you could help me? I have moved over from Vodafone to SMARTY obviously to try and save myself some money.My problem is my phone rings for 32 seconds before it goes to voicemail. I own and run a small business and...

Resolved! line busy

I want callers to be presented with an engaged tone when I am busy on another call how do I set this up? I do not want voicemail or bleeps to let me know someone is calling whilst I ma busy with someone else. 

Talking to a person

Absolutely awfully slow replying back to me when they say s and I write back straight away then hear nothing back from them for ages. To the point I need to do something. Absolutely diabolical. 

Changeing payee

I am thw group leadwr on my plan but I would like to change the payee to the other person on the plan. Can I do this without changing the plan? I can see I can add aother card but it doesn't let you click auto renew afterwards. And unsure how it effe...

National lottery app as stopped connecting

The national lottery app as worked fine untill about 2 days ago. I followed the usual advice i.e. reloading the app, rebooting phone but without result. Any suggestions why it is no longer possible using Smarty sim to connect to the national lottery ...

Wi-Fi calling not working after IOS 18.2 update

Hi, both mine and my wife’s iPhone won’t make it receive Wi-Fi calls since IOS 18.2 update. When we turn off Wi-Fi calling both phones work fine. When someone calls us, they say they get a ringing tone yet we don’t receive any missed call alert. Any ...

Voice mail set up

***All sorted now, worked it out. ***  I didnt realise that when I replaced my vodaphone sim with a Smarty sim the number for voice mail would change. It used to be 121. Is there a Smarty number, and do I have to set up a new greeting etc?  Thank you...