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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25376 Views
  • 486 replies
  • 7 kudos

Change forum data format

I am unable to change the forum date format from US (mm/dd/yy) to rest of the know universe format (dd/mm/yy or yyyymmdd).Any ideas anyone?

Activating a Nickname SIM (what I wish I knew)

Hey everyone!For anyone else who starts a group plan and gets as confused as I did when the SIM arrives through the door, I have some advise for you!It tells you to Login to your Dashboard or download the app. Either of which will take you to the Das...

New plan

How do I take advantage of a new plan with more data at the same price

Account paused

Today 01/03/24 is my monthly renewal date. I've just checked the dashboard and it says my plan has been paused.I haven't paused it, does anyone know how to unpause my plan?

Jamie by SMARTY Commentator
  • 6854 Views
  • 18 replies
  • 0 kudos

Using Huawei with Smarty add on in western australia

In Perth (also heading to Melbourne).I want to use smarty with add on purchased as described in the Smarty advice. Settings are. Correct (access point names). But under settings / mobile / network selection Automatic,  nothing is found (in Perth)if I...

No data or signal please help

Hi my signal for my phone has been fine up until the last two days lost signal for about a hour then came back on and was fine until today it’s been off constantly all day then randomly comes back on with 1 bar for about 10 seconds then goes straight...

Mobile data keeps disconnecting

Hi all, my mobile data keeps going off over last two days. I have a dual sim phone, I only noticed when it automatically switched to the other network and started using giffgaff standard credit which is expensive. Why does smarty mobile data keep dis...

Sian by SMARTY Pioneer
  • 1888 Views
  • 4 replies
  • 0 kudos

Resolved! Can't activate voicemail

Hello all,I hope you are well.I am having issues activating voicemail on my Smarty. Namely, I have tried following instructions on the page "activate voicemail" by calling 123 (I also tried calling the international number, as I am in Europe currentl...