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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 68743 Views
  • 496 replies
  • 7 kudos

Port Started... SIM not working.

Disappointingly today attempted to port from Three to SMARTY.Three SIM lost service at around 11.30am. Email and texts received from Three that the number is to be disconnected.SMARTY SIM stopped working around 2pm. Around 2.30pm email received from ...

kf1 by SMARTY Maverick
  • 2079 Views
  • 12 replies
  • 0 kudos

Call dropping

Hi, one of my family members are on lyca mobile. I am on smarty and every time I call him the call drops at 14 seconds. I have called him back off my partners phone EE and works find which leads me to believe that’s it’s someting to do with smarty.  ...

Changing data only to phone use

I have an unlimited data only plan can this be changed or upgraded to allow normal phone call usage? I seem to only be able to make WhatsApp calls

Thistle by SMARTY Rookie
  • 393 Views
  • 2 replies
  • 0 kudos

Resolved! system is asking to bring old number or stick with smarty number

Hi,I have been with smarty for over a month with a family group of 4  all our old numbers have been transferred across from previous providers.The system is asking all of us to confirm whether to bring our number and it will implement the change by 1...

bob71 by SMARTY Rookie
  • 758 Views
  • 2 replies
  • 0 kudos

WiFi calling

Since upgrading my iPhone to ios18.2 I’m unable to use WiFi calling at home connecting to sky broadband. Sky say it’s not a broadband issue but a mobile provider issue. anyone have any recommendations as I’ve tried any steps other people have recomme...

£20 unlimited data voice text SIM

Hi I have just bought a £20 PAYG Sim  I have set up the SIM in a MOTO G using Android phone and the tethering data works great with my iPad and laptop The problem is I can’t make or receive voice calls. If I try to make a voice call the phone (Moto G...

Esim

Is smarty ever going to get with the times and start eSIM or not, in the very near future.I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner ...

Payments

My sim has been on pause for awhile. I have re started it on the apphiwever having re started it it still shows in the app as paused.i looked at my bank app and it says payment of£0 pending. That is not a missprint it does say nil pounds pendingshoul...

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...

Closing account of deceased parent.

Hi, I just submitted info needed to stop direct debits to my account which mums £8pm was going out of. Once this has been actioned will I still keep her number or must I request her puk or pac code to transfer existing number to another provider on p...

No data service and useless customer support

After 6 years of good service from 3 / Smarty 10 days ago the data service was cut to 2 or less Mbps. We have 4 cell towers nearby but are being connected to one that does not cover our location. If I walk 20 meters from my location and into the cell...

Cant make outgoing VOIP calls

Hi, I have recently installed a VOIP adapter (grandstream ht803) which has a number provided by A&A. This was tested on my home braadband connection and works fine for both incoming and outgoing calls.  I then moved the adapter to a network which is ...

Jeffridj by SMARTY Pioneer
  • 396 Views
  • 1 replies
  • 0 kudos

No smarty internet for over a week, bootle Liverpool.

I've had no Smarty internet since the 30th Dec 2024 (i still have 16 days of unlimited credit left), today it came on for two hours, now it's gone again... Smarty coverage says "We;re fixing an issue in area, & plan to have it up & running soon as po...

How to get in touch with a real person

I recently bought a 30 day unlimited data pack from a paypoint top up  can't update my auto renewal because my bank card is not working smarty or Google have blocked my bank card   and I've been disconnected automatically I've only used it for 2 days...