Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
the coverage map for 3g is about right in this region (cm9) ie very poor yet my phone is using 4G. which should be good...is there something in settings i am missing?
I can receive call and texts but unable make calls since my new sim was installed
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! ) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the ...
I have 2 telephone numbers with Smarty how do I link both accounts to the same email?
When SMARTY dropped 3G in my area my Huawei B311 router stopped receiving phone calls (and I bought a Tenda N300, which receives OTPs as a string of @s). This morning it is receiving calls. The light on the router turns blue which, AIUI, means it's d...
Hi, I've been using smarty for a few weeks and decided I want to Xfer my number to it. Ive got the PAC from my previous provider, but there is no "My Number" option in the app where the instructions say there should be... Thanks. Barry
Is there any way i can receive a replacement simcard (old one damaged) without losing the use of phone while i wait for a replacement simcard
Whenever I’m away from WiFi, my iPhone says No Service. I can’t make or receive calls, send texts, or do anything that depends on phone or internet access. When I’m at home or anywhere else where I can connect to Wi-Fi, everything works fine. Thi...
Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text). This is especially annoying when using the phone app as it explicity it asks if I "tru...
How to unblock using gpay
after a delay of 5 days my number has now been ported and is showing in the smarty app but the phone is still showing the number as the original sim number and I can't phone on my number or send receive texts with it , yes I have unsuccessfully spoke...
Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net.After resetting the settings in Germany, it worked, but ...
my texts to contacts are appearing as coming from the SMARTY number even though, according to SMARTY, my old number has been transferred successfully. This has come up before in the community and I haven't seen that anyone has actually had a helpful ...
Hi I am new to Smarty and keeping my old number, this has now been sorted and transferred over. I have a message from my phone telling me number isn’t registered to my phone. It’s the same for my daughter as well. What does this mean? thanks
I have recently had a couple of text messages from colleagues that I have replied to, but after seeing the colleagues they said that they never received a reply. I have spoken on Smarty chat today and was told that there is no issue with my account.....
Ever since you introduced the new voicemail system last year, I have noticed my personally recorded greetings keep getting wiped after a couple of months and I have to record the greeting. This has become very frustrating especially when I record an ...
So i purchased a data sim of amaon a few weeks ago and this morning i wanted to register it and start using it in my mobile router. I had to use my phone to set it up but i could not find the actiavte new sim option and after creating an account and...
