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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25389 Views
  • 486 replies
  • 7 kudos

Receiving and making calls

I just activated my Smarty sim today and waiting for my old number to be ported.I've found I cannot make or receive calls to mobile numbers, I've only tested on one. The number is on three network. Texts between numbers is received.4G calling is on. ...

eoplope by SMARTY Pioneer
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! daily sign in abroad

I have a lock  on my phonein uk I never have keep logging in dailyI am currently  living thailand and now I have login to smarty app dailyPlease can you explain why it's very inconvenientRegards 

Smarty messing up activation

I have followed the steps shown in your activation video for a card I picked up in a shop. Yet you are now sending me a new sim card to my address which I don't want!

SMARTY to SMARTY

Is SMARTY to SMARTY free text and call when you off of contract or plan !?Thanks 

Resolved! iPhone drops 4G for E when abroad

I’m currently using my iPhone 15 abroad and it can only hold an E signal and not the 4G signal that my wife’s phone is using. There is a strong 4G signal where we are staying. Any ideas to what needs updating?

KB0703 by SMARTY Pioneer
  • 1032 Views
  • 4 replies
  • 0 kudos

Resolved! Adult Content enable/disable

Hello there I have several uncleared and pending £1 payments to smarty as I tried to have adult content enabled and very my age still waiting for some moves on this matter, my question to you is there anything else I can do to sort this matter out.? ...

bense303 by SMARTY Pioneer
  • 2049 Views
  • 10 replies
  • 0 kudos

4 days no pac code

Ive been waiting for over 4day for a paccode and they keep saying there a technical issue. Ive tried many times but keep getting the same answer. Unfortunately we were unable to generate a switching code for you. Please contact us at https://smarty.c...

Group Owner SIM Changes

Any news on when I can make my nickname SIM my Group Owner SIM?  Having closed my GO SIM, my account is currently in limbo. 

Smoothy by SMARTY Maverick
  • 295 Views
  • 1 replies
  • 0 kudos

Resolved! Text message problem

I recently started using smarty, and I received my SIM with the new number, so I transfered my old number to here, but when I send a text, my new number shows up on the receiving phone, even though I transfered my existing number to here, and if I ge...

Jordan

HiI'm shortly going to Jordan for 10 days and would like to know how much, if, data allowance I have for calls and Internet usageThanks

Vodafone Merger

Hi all,So I'm on the fence with this to be honest as I'm exited seeing better 4g and 5g coverage as well as the speeds increasing.However, if I have read the articles correctly then Vodafone now own 51% of the smarty company, they say no customer con...

Problem streaming.

I have always had no problems streaming with smarty. But recently, I'm having problems streaming with a lot of buffering. Phone works ok with broadband WiFi. In fact in the past smarty data has been more reliable than a friend's sky broadband. But no...

My phone isn't working

Hi there,My phone has stopped working, it can't dial out, when I call it from another phone it rings in my ear and goes to my voice mail but the actual phone doesn't ring. It has network connection because it can receive SMS's. There is nowhere on th...

WiFi calling after iOS 18 update

My wife and my phones (iPhone 14 pro and iPhone 15) no longer have wifi calling since the ios18 update. Is there a solution to this? My work iPhone on EE still has the wifi calling after the update. I have tried everything from restarting to resettin...

Resolved! Cancellation

I am very politely but having had quite enough of BS today, requesting that you dudes cancel my SIM.Like many people I fell for your very tasteful image, but was always concerned because Smarty is such a twatty name.Long and short is that the SIM was...