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Coverage

I've been with smarty about 3 months and signal has not been great but for the last months is so bad I cant even get a signal. This happened at my home address and I complained and it was supposed to be sorted but the 29th, they knew there was a prob...

Resolved! Group member payments changeover

I've just signed up for Smarty and would now like to refer a family member (for us both to get the rewards). They would be signing up with their own details including payment type etc. At a later date, I would like to add them to a new group whereby ...

No upload speed 4g ee mini hub

Hi I've just got an unlimited data sim from smarty and activated my sim.I've put it in my 4g ee mini router and on my phone speed test I'm getting 10mb/s download speed but no upload speed?On my tv I'm only getting 1mb download speed?Is there any set...

Group Plans

HiyaI am the temporary manager of a small organisation. I want to set up a group plan  using organisation email and a work phone number.When I leave can the new manager take over the group plan?If yes, please explain steps.Thanks 

Resolved! Messages only being sent on old number after porting

Hi,Bit of a random problem here. son joined Smarty in October from Three. I ported my number across and didn’t really have any problems. I’ve been SMS’ing my wife yesterday as her signal jibbed and we noticed that my messages were coming out of a ran...

iMessage not working

I installed my SIM card having brought over my number and iMessage is not working. I have checked the number is right, which it is. I have turned off iMessage and FaceTime and turned back on again, this didn’t work. I have also done the above and tur...

Severe Provider Change Regret

I've just signed up to SMARTY and I'm regretting it already. Admittedly, it was my fault that I locked the SIM, it's been so long since I swapped out a SIM that when trying to add a code I forgot the code is almost always 0000 to start with. Anyway, ...

Mifi

I got a Smarty SIM to put in a previous three Mifi device.seems to accept it but it won’t ccept the previous password and I have absolutely no idea how to reset the password outside of three.sorry for being a numpty but could someone help explain wha...

Resolved! Transfer

If I port my number, does this mean I will lose my old number?