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Phone number

I’m new to Smarty. Brought my number with me from O2. When I looked on my phone -settings:phone, the number shown is from the Smarty sim I was sent. My own number works perfectly though and it won’t let me change the number shown. Any ideas clever pe...

Dongle wont connect

I have a unlocked huawei dongle with an activated SIM. The dongle will not connect to the internet. Ive checked the APN and it appears correct (mob.asm.net). Anything else I can try?

Resolved! Switzerland

Hi, I cant acces roaming in switzerland. Ive changed the APN and have 1GB data add on available. Any ideas? Thanks. 

Samsung messaging

Hi I am trying to sort this problem since I have been with smarty . I cant seem to use the Samsung messaging service since I changed to smarty do I need to change any settings . I have the right message centre number and have no issues with normal te...

Resolved! Unlimited data Add on not working

I done my add on unlimited data on 17 GBP, but still not getting any datas its showing only the remaining days and hours , i done 4 hours before any one please help me to get  datas, why you behave likepPlease activate it

Help - Activated and virtually no internet!

Hi, I have activated the Smarty SIM, changed the APN settings, rebooted and seem to only get less than 1mb and only shows 4G on my phone which makes no sense as I am in a 5G area. Plus not getting any response from the chat support and there's no pho...

Phone number appearing different?

@everyone  When I text people with normal text messages the number that appears to the recipient is different to my number, why is this? Thanks in advance  Keith.

Resolved! Change number

Change numberHello I need help in changing my mobile number for new number, reason for number change because I've been scammed today and that have my personal information police have advised me to change my number and passwords ectCan anyone help & i...

No Internet - TP Link Router

Hi all - purchased a Smarty Sim on data only plan to put in a TP Link router for use in our caravan, but Internet is not working. Any suggestions on how to resolve? All help I've seen gives solutions for phones, not stand alone routers.  Thank you

Shady practice on SMARTY

It seems that if you want to delete your account you MUST activate a service which cannot be used."How do I delete my account?If you have completed a payment and ordered a SIM, you’ll need to activate it first. Then, follow these steps to leave SMART...

UserXYZ by SMARTY Commentator
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Can't make calls in Tenerife

I arrived in Tenerife today. My phone is connected to the local network (YOIGO). Although I'm getting my data allowance, messages, etc, I am not able to make any calls either back to the UK or local. I keep getting the message that "calls are not pos...

Cannot add to my Group Account

Trying to bring over 3 numbers from EE to Smarty. Wish I had never started. Owner SIM and Group SIM both show awaiting number and no way to add another SIM to the group. No way to cancel the whole thing and go somewhere else? What a disaster ...