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ZahidAz_1892899
SMARTY Maverick
Joined 3 years ago
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Re: Newly NO reception
I am in Nottingham and reported the same problem here on 1st May. See the link: https://community.smarty.co.uk/t5/user/viewprofilepage/user-id/29823 The solution which I found for myself on my Motorola Moto G8 was this. Under Settings > Network > Mobile network, there is on option "4G calling" which says "Use 4G services to improve voice ..." and it is marked as "recommended". It was off. I turned it on, re-booted and the problem was resolved. If I turn it off, the problem comes back.5.2KViews2likes2CommentsRe: No mobile service all day today, no help from Smarty
I am in Nottingham, so it might be our area. We encountered this problem early in the morning of 1st May. When nothing was resolved by the evening. I tried a few things on my Motorola Moto G8 phone and my wife's G6. I managed to get them both working and at least on mine I can reproduce the fault. Under Settings > Network > Mobile network, there is on option "4G calling" which says "Use 4G services to improve voice ..." and it is marked as "recommended". It was off. I turned it on, re-booted and the problem was resolved. If I turn it off, the problem comes back. On my wife's Moto G 6, this option was already on! I fiddled about with APN settings, re-booted, and it too started working. I also have an old Motorola Moto G4 with a Smarty SIM. It is encountering the same problem, even though the option "Preferred network type" is set to 4G. Calls aren't working but SMS is working. Customer service, as I mentioned, is appalling.3.7KViews0likes0CommentsNo mobile service all day today, no help from Smarty
Both myself and my wife have Smarty SIMs in our phones. Since this morning we have had no mobile service, even though the mobile signal symbol is on. When either of us make a call to anyone, the screen remains at "calling ..." and eventually gives up. At 9.00 am I had an online chat with Smarty. The agent asked me to take my Sim out and put it back in. I said: How can this resolve the problem when both of us are experiencing it? Anyhow, I did this and it made no difference. Then he asked: Do you get this problem wherever you are, even at another postcode? I said: Are you asking me drive out of my postcode area just to check this? He was. So, stupidly, I drove half a mile in the car, and retried. Of course, it didn't work. Then he asked me for my postcode, and checked and said that there was some work being done on a mast near us, and the service would be back by the end of the day. It's still not back. I also have a third, little used phone with a Smarty SIM. I have tried that phone as well and it gives the same problem. I have tried contacting Smarty by their chat again just now and am still waiting for any response after the message "Speak to a person" after 20 minutes. Zahid.3.8KViews1like9Comments- 666Views0likes1Comment