05-03-2024 04:33 PM
This last month reception has gone. I check the reception map and apparently all is well.
It isn’t. I have no reception on smarty in the Nottinghamshire area. My Wife recently joined smarty and regrets it. My friends also on Smarty have the same issue.
Support are not replying to me. I am livid.
What is happening? I need a safe and reliable service. Smarty was this, but is no longer. It’s so bad I was left stranded the other day as I had no signal to make a phone call or book a taxi online.
I expect a reply. You have until the weekend before I change networks.
Rob
Solved! Go to Solution.
05-03-2024 05:40 PM
Okay @Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
05-03-2024 04:59 PM
SMARTY have turned off their 3G mobile network in that area, @Rw.
Unless you're using a correctly configured 4G VoLTE capable handset, you won't be able to call and text, etcetera.
You might be better off switching to another service provider, though all the UK networks are planning to turn off their 3G networks.
05-03-2024 05:12 PM
I am on an iPhone XR. My wife is on latest google pixel. My friends are on latest iPhone. I have confirmed my settings with smarty just now (someone finally spoke with me)
They say my settings are correct. I had 4g before. Now I get nothing. I have been a customer of smarty since they launched. I feel let down - they cant do anything.
They just lost 7 customers.
05-03-2024 05:20 PM
@Rw Possibly too late now, but did you do a Network Status check?
05-03-2024 05:23 PM
Apparently, according to Smarty it’s all good - but I do not believe this as all of are having problems.
I had this with orange years ago - I was on a great tariff. They wanted me off it… the service just became impossible so I left.
05-03-2024 05:40 PM
Okay @Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
05-03-2024 05:50 PM
Thanks. Someone from smarty suggested taking the SIM out and inserting it again. This has worked - I now have 4g. Will tell my friends to do the same 😁
05-04-2024 07:17 AM
I am in Nottingham and reported the same problem here on 1st May. See the link:
https://community.smarty.co.uk/t5/user/viewprofilepage/user-id/29823
The solution which I found for myself on my Motorola Moto G8 was this.
Under Settings > Network > Mobile network, there is on option "4G calling" which says "Use 4G services to improve voice ..." and it is marked as "recommended". It was off. I turned it on, re-booted and the problem was resolved. If I turn it off, the problem comes back.
05-06-2024 10:34 AM
Yep - 3 turned off all their 3G masts. So now you can only call via 4G and 5G. My phone was set to 4G - but, seemed to have got stuck? Taking the SIM out and sticking it back in again did the job.
Smarty - next time something so big happens, please yet your customers know in advance. I was pulling my hair out.
05-06-2024 10:55 AM