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Plan change isnt actioning

PhillipH_819597
SMARTY Rookie
SMARTY Rookie

Hi all,

I'm currently on the £8 plan with a previous black friday deal which upgrades it to 32gb of data. Twice now in as many months I have selected change plan so for the same £8 I get upgraded to 50gb of data. Both times I have received text message to mobile phone to confirm this has been actioned but then when the renew date arrives the plan isnt changing, can someone please advise?

Many Thanks

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