SIM card not arrived

[PaulMas_3137347]

I set up contract and was advised SIM was on its way. Nine days later still not arrived so reported as lost and ordered new one. following day original arrived but has been cancelled. now second SIM has not arrived after 8 days. reluctant to report as lost because it will be cancelled and then probs arrive the following day. so frustrated!

can i reactivate original SIM that i have in my possession?

[MSF]

@PaulMas_3137347 Only Smarty Support can help with this problem.

It would appear that the postal service in your area is fairly grim if it took all that time for the original sim to arrive.

[JodieC]

HI @PaulMas_3137347 

Thank you for reaching out to our SMARTY community forum! I'm sorry to hear about your recent experience regarding your SIM delivery.

Unfortunately, you are unable to use the original SIM as this SIM would of been immediately suspended when the replacement SIM was ordered. 

If you are hesitant to order another replacement, you could purchase a SIM from a local store and follow the steps to create a new account to activate the SIM you have, if you go ahead with this, we will cancel your original SIM plan and refund the payment made to get the SIM delivered. 

To go through with this process, please raise a complaint using this link and ask to speak to me (Jodie) so i can walk you through the process. 

I look forward to hearing from you.

- Jodie