Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi I have unmited wifi, so how can I connect my wifi to another device?Islington H-G
I set up the sim card via my PayPal account, will future monthly payments automatically be taken from PayPal or do I need to change my payment method please?
I have just received a text from Smarty to let me know that there will be network improvements in my registered postcode area in the coming days. It advises (as expected) to look at Network Checker and also mentions that I can try wifi calling.I thin...
Today our parent company, CK Hutchison, and Vodafone Group announced an agreement to combine Three UK and Vodafone UK. We believe that the resulting transaction will be great for customers, great for the country and great for competition. The agree...
Please help me to recharge my plane. I don't get any options to recharge.
Suddenly have stopped receiving texts, especially 2 step verification codes sent several times to check if received, which I have not. Cannot find reason why this is happening. Tried various methods without success. Rest of phone seems to be working...
The last two days I've been unable to view my dashboard. Once I login, it just says 'Awaiting Number', with a loading icon. I've been a member for a couple of years. I've tried on different browsers (Safari / Chrome) and different devices (mac / mobi...
Hi, I was wondering if I could change my plan for the date 02/05/24
...should / can I change my phone settings to ensure it'll work when there, but also still be able to use it in the UK before I leave.Ideally, I'd like to have the maximum amount of data available should I need it when away (for maps etc)Thanks guys
Hi,I requested the activation of my SIM 24 hours ago and still didn’t get my email confirmation or a response from Customer Service. This is getting quite frustrating. Any clue what’s happening?
I have the unlimited text calling and data for UK contract - currently in UK - but I cannot send any texts or make any local calls
How do I change from the £10 per month with 60 GB to £8 per month and 50 GB
purchased a data only UNLIMITED data only sim card and after only 22g of data it saying I'm about to run out!!!!! How is this fair? It says no caps etc also 20g for 22g is a joke I could have paid less for 100g but I wanted unlimited as i need intern...
I have a OnePlus 8T, which is a dual SIM phone.My Smarty SIM will only work in slot 2, which is annoying because I have two Smarty SIMs and want to use both simultaneously. If I install both together, after a few minutes both slots show an 'x' in the...
Hi I signed up with Smarty on the 6th for myself and the wife and got the sims on the 9th I then activated mine with no problem and as we are both keeping our numbers I ported mine across first and on going to do the wife activating sim I got a messa...
Hi I have data only sim in a digital box however I cannot access WiFi on my devices
I just want to check do I get a refund if the data I don't use?
Would be nice to have roaming in Australia like Three use to have.
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