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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 482 replies
  • 4 kudos

Resolved! Transfer number from one smart sim to another.

Hi all. I've just transferred my old number from 3 into my new smarty £20 unlimited sim. However I realise I have the data only sim. So can I change the sim to unlimited everything outer do I have to get another sim and can I transfer the number to t...

Hotspot not available

Hello all. My hotspot function is not available. Am I to assume that is because of the red message when you log in saying engineers are working on a problem? are others having similar issues?

Everything still doesnt work ..

Since the outage .. I have no data , can't call and send texts.. says emergency calls only .. everybody else I know with smarty is back in running .. have not had any service since Friday.. customer service trying hard to solve but with no success .....

Page locked ? Greyed out

Does anyone know if Smarty lock the page where you can see the VPN  as mine is greyed out and cannot be altered..Smarty chat  people dosent know the answer so hope that some techie out there will have the answer .   

delete my account

i`ve tryed everything ti delete my account but the info i keep getting is not right so i cant delete need help

Number transfer

I have been waiting nearly a week for my old number to be transferred from Vodafone! Anyone have any idea why it’s taking so long?

Sim activated 5 days ago still cant ring out

I have bought a very basic no thrills phone for my elderly mother, downloaded the sim which has been activated and is showing my account being current and counting down to the next month, but I cant ring out on it, I can receive calls but not outgoin...

Verfication codes

Hiya, im not sure whats happened but i no longer can receive verification codes for apps to my number.any advice ?

Sim activation

I activated my sim around 5pm today it’s currently 9pm and still hasn’t activated yet any ideas no email to say it’s activated yet 

Resolved! Account email address

I set up an account for a data only sim which is now in use. I had to use an email address different to the ones me and my wife use for our smarty mobile accounts. Unfortunately I have set a slightly wrong email address. Would it be possible to get t...

Still no phone service

I know there have been network problems. My phone was totally unaffected, but wife's was. There was a time in Friday when there she had no signal at all. That has been resolved. She can send and receive texts, and data seems to work. However, she can...

Rimbox by SMARTY Maverick
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  • 2 replies
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Outage notification

Does anyone else have a problem with Smarty using X as what appears to be the only way that they have communicated about today's outage? I and no one in my contacts uses X. My day turned to **bleep** when I was without service, no apps, no internet, ...