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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 28176 Views
  • 490 replies
  • 7 kudos

Calls in the EU

I'm in the Canaries atm, I have a great 5g signal and can make calls over WhatsApp. However I can't make any actual phone calls, I get a message saying "the number you are calling has not been assigned to an account". I can receive calls from those n...

Sim activated

Hi,i am Arpon. Last 20th February i  put money in smarty but my sim is not activated yet.what should i do.

setting up new SIM plan at uSwitch offer deal

got a SIM at the cheapest plan to test mobile coverage at home property. Having now confirmed that, we have 2 SIMs - the 'tester' and the bonus SIM, and now want to set up both on the uSwitch unlimited plan (£15/month) for the initial month, and can ...

fiwi1966 by SMARTY Pioneer
  • 1084 Views
  • 1 replies
  • 0 kudos

Second account in app

Hi, I have my main plan which I have on the app, I also have a data only account linked to my main one. Where does this account show in the app?I can see the two accounts when I am logged in on browser but not in the app.

Jamie by SMARTY Commentator
  • 952 Views
  • 1 replies
  • 0 kudos

Resolved! Can't send mms on my Android phone.

Hi I community, I recently purchased a new Android phone an Honor 90 to be precise.  I've checked my APN settings and it's all correct.  But every time I try to send an MMS picture message it fails and says content is not supported. I never had this ...

Glenndalf by SMARTY Pioneer
  • 5013 Views
  • 4 replies
  • 0 kudos

MIssed Monthly Payment

i ve missed my monthly payment due to card balance. Now that i've moved the funds, how do i correct this or do i have to wait for Smarty to retry the payment tomorrow?

Derwent by SMARTY Pioneer
  • 1910 Views
  • 2 replies
  • 0 kudos

PAC not working

O2 PAC smarty says re-check number, Checked it 10x all ok not working, Any way to get the code to work?

Resolved! Tether

Can I use the data from my phone on my Television? Instead of using home broadband 

Hopeless speed with Smarty sim!

Hello everyone. I have a Netgear nighthawk mobile router. Tried a Smarty sim in it and get a max of 7 mbps download speed! I’ve just taken delivery of an EE 4gee mobile router via BT and I get 70, yes 70mbps from this EE sim! Really disappointed in t...

Pac not working

Pac entered alongside my number but keep getting the error on the system to check the numbers. The pac is in date from Vodafone, yes I've typed it accurately, it just won't allow me to submit it. Any ideas? 

Unlimited data pass (add-on) not working

Hi , My daughter used all of her data this month so I purchased an UK unlimited data pass.This is active but she is saying it is not working and unreliable with sending/receiving  whats app messages Has anyone else had similar problems.Many thanks Ch...

Signal in Torremolinos and how does it work?

Morning everyone, We’re due to go away in October I know not just yet but need something to look forward to lol , where going to Torremolinos in Spain and was wondering if I’ll get signal there? And if data is included or if I need to buy an add on o...

ScottD by SMARTY Pioneer
  • 647 Views
  • 1 replies
  • 0 kudos

Change name on Voicemail

I am looking to change my recording of my name on the voicemail, however I can’t work out how to do this. I thought it would be calling 123 for voicemail and then choosing 4 for Mailbox settings, but it doesn’t seem to give me the option to change th...

Slow internet

I was with virgin then they merge or switch me to O2 and both these was kind of slow, lots of buffering watching videos. now I’ve tried this smarty out to see what this is like, I no they use three but this is the same to much buffering. at my house ...