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Bad subscription

I think I might have joined a subscription which is a bit of a con bycan you intercept if it’s unusual to my smarty history small error which they might try to charge to my phone.

Resolved! Bad subscription

I think I might have subscribed to a con subscription, very expensive. How can I stop them added to my smarty plan

Resolved! Sim not working

I bought a smarty sim to put in my child's phone. I topped it up and then my child just used wifi so didn't need to top up again. Iv missed emails to say smarty would close the account. Now the sim doesn't work at all (incoming calls dont connect) is...

Only getting 4G in a 5G area

Using a Sony Xperia 1 V and only have ever had 4G despite being in a 5G area. Is there a trick to activating 5G on a Smarty sim?

pollo by SMARTY Pioneer
  • 651 Views
  • 1 replies
  • 1 kudos

Data roaming

Going to Barbados next year and want to know should I turn off data roaming as when I went earlier this year I used £15 add on in 10 minutes without using my phone, which then left my phone unable to receive calls from uk. 

Porting my number

Will my number be ported today. I was told last week that yesterday was the day. All Ii have had is a message telling me there has been a problem and it will be late. But how late.

Mobile internet

Hi will a smarty date sim card work in a 3 network mifi device.  As I am with smarty with my mobile plans wich is ok but my Samsung I.M. messenger has never worked since i have been with smarty.  Any advice on both questions would be a great help . 

Data Only SIMS - Any Technical differences with CGNAT etc?

Hi Everyone, Does anyone have any knowledge on SMARTY's Data only SIMs? Is there any difference in the way CGNAT is applied?The reason I ask is looking for a backup solution to my FTTP, the main requirement is being able to use VPN to connect to my w...

pabs01 by SMARTY Enquirer
  • 513 Views
  • 0 replies
  • 0 kudos

London underground wifi

Has anyone successfully connected to the London underground wifi? The instructions say to join the "Three_UK" SSID using the AKA method. I have followed this, but I have never successfully connected, so would like to know if it's just me

Register date of birth

Hi,Does anyone know how I can register my date of birth so I can then request a PAC code?As far as I know I have not even registered my DOB and I can't request a PAC code because my DOB doesn't work.Thanks 

Newly Ported and can’t receive calls

I’m so annoyed. I was told my number has ported over to Smarty but I’m not able to receive calls or texts. I’m extremely frustrated because I’m expecting important calls from the hospital as I am currently under investigation with a health condition....

4 days number transferring

Hi guys. Unfortunately I have to say, that my first experience with Smarty isn't positive. I activated my sim card 16/11 and since then my account is active and I'm being charged. However I wait 4 days already for my old number transferring. 4 days w...

Krakoos78 by SMARTY Pioneer
  • 1167 Views
  • 3 replies
  • 0 kudos

Recent summary Usage history not showing

When I am logged in and go to look at the Usage history summary I can only see months up to last January (2023) (see below), the last 9 months (up Sep/Oct 2023) are missing! I can see the details by clicking on 'View all by month' but really I want t...

Screenshot 2023-11-17 120022.jpg

4G and 5G down

Mast repairs ongoing. Is this normal ? The network shouldn't be down for this long. Literally first day activation, same on day 2!