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Group owner account closed but need add ons


I joined Smarty a couple of years ago and ported my old number over, shortly afterwards I added another data only SIM for my daughter and created a "Group".  For some reason Smarty made my daughter's number the group owner and not mine, which didn't really cause any problems until now.

My daughter's data only SIM was no longer needed so I cancelled it, but that has left me as a group member with no group owner!

The issue I now have is that I'm going on holiday to the USA tomorrow and have just tried to buy add ons in order that I can use my phone while I'm there, but as a member I'm not allowed to buy them. This means that I can't use my phone at all while I'm out there which isn't really an option!

Any suggestions?



SMARTY Motivator
SMARTY Motivator

This is the Smarty community forum, we are customers, we don’t work for Smarty. 

Get an eSIM - Smarty too expensive to use outside the UK and EU

My recent post to someone else may be useful : 

“This is the Smarty community forum, we are customers, just like you, we do not work for Smarty.

When you say you used Google maps for “limited minutes”, the minutes doesn’t matter at all, it’s the amount of data used in those minutes that matters.

YOU CAN, and should, download Google maps for offline use, which can eat up a lot of data initially, but then there is no further cost. 

The USA is in roaming band 1 in the Smarty Price Guide, data costs 10p megabyte. That may not sound like a lot, but, as there are 1, 024 megabytes in 1 Gigabyte, that’s a whopping £102.40 per gigabyte!

Over four days, you have used 117.4 megabytes, costing £11.74

As someone who spent most of March in Northern California, this is what you should have done before your trip, but also, WHAT YOU SHOULD DO NOW, even if you only have a few days left of your trip :

If you have an eSIM compatible phone, download a specialist travel data only eSIM, such as HOLAFLY, which offers unlimited data as standard. So, with unlimited data, that would be “one and done” for you. (Other travel eSIMs, such as Airalo, offer various “buckets” of data, such as 5 GB, 10 GB etc. which if used up, have to be topped up with another “bucket” of data, so that’s why I suggested Holafly, with its unlimited data, to you.)

As travel eSIMs are data only, you would need to use WhatsApp for any calls and texts. 

If you don’t know much about travel eSIMs, there are plenty of videos on YouTube videos about them, I recommend searching for “Project Untethered” travel eSIMs on YouTube, but of course, ONLY when connected to WiFi 😉

Another option, and one which I used, was to download an eSIM from the American MVNO, “Tello”, which offered an American number, and therefore minutes and calls in addition to data. Tello is an MVNO on T-Mobile in the USA, in the same way that Smarty is an MVNO on Three.

If you have a look at Tello and decide it’s the way to go, feel free to send me a message, and I can give you my referral code, which gets us both $10 Tello dollars credit. I won’t openly post it in this reply to you, as I don’t want to potentially break forum rules, and in any case, as much as I would appreciate the $10 Tello Dollars, as I am keeping my Tello eSIM active ahead of emigrating to Arizona, I feel that Holafly is probably your best option.

Either of the options which I have outlined will give you “cost certainty”, with no further unwanted surprises re costs.

To sum up - Using Smarty outside the UK and EU is simply too expensive, as you have now found out. You should always use a specialist travel eSIM, or a local SIM or eSIM in the country you are visiting. Sorry Smarty, I love you like jelly tots, or should that be smarties, but you are too expensive to use outside the confines of Europe !


Oh, and that remaining £3.26 ? If you manage to preserve it by using a travel eSIM or Local network SIM or eSIM, you can convert it to account balance, and partially pay your next monthly smarty plan with it, so you haven’t lost the money. 

If this has helped you, please like, share and subscribe. Just kidding, that’s YouTuber speak 😂


@GarethW_1260351  As well as sound advice from @JJP2RidesAgain , web chat with Smarty Support to see if they can assist so that you have control over your own sim.

Don't bother with roaming outside the EU - far too expensive on a PAYG basis from your account credit.