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RayWald_2031098
SMARTY Rookie
Joined 2 years ago
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Porting issue - help needed
Something has gone horribly wrong. I already have a SMARTY plan and have historically ported my old number from 02. So that number is setup and already with SMARTY. I ordered a new SIM for my daughter and filled out the respective info to the app (via my phone) for an additional party (under 16) to be added to my account including her old number and PAC code etc ready to port on activation. Activated and somehow now my number has dropped out and it appears to have ported HER number onto my SIM and cancelled my number rather than to the SIM which is in her phone and activated. Right mess and I assume I have now lost my number of many years despite it already being with SMARTY? I really need to speak to someone but now starting to get concerned as no way of doing so to see how best to sort this out.1.7KViews0likes3Comments