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Forum Posts

Speed and network problem

I bought a 30-day contract on Black Friday.I was shocked at how slow the internet is.I have never measured download speeds faster than 5Mb (4G) (Speedtest).Even rebooting does not help. In fact! I also reset the network connections. Maybe that will m...

Hunique by SMARTY Maverick
  • 2403 Views
  • 6 replies
  • 0 kudos

Resolved! Digital Sim

I have an IPhone 13 which has dual sim capability. I wish to use my phone in Spain with a Spanish number. Can I exchange my physical Smarty Sim for a digital one so that I can insert a Spanish sim in my phone?

Digital sim in dual sim phone

I have an IPhone 13 with a dual sim capability. I want to use it in Spain with a Spanish number. Can I exchange my Smarty physical sim for a digital sim so that I can continue using Smarty while in the UK?

Smarty (Three) roaming partners ?

I have been unable to find a list of Three / Smarty roaming partners.  Is there a list available anywhere ? I am particularly interested in the roaming partners in the USA, wondering whether it will be ATT, T-Mobile, or Verizon. 

JJP2 by SMARTY Pro-coach
  • 2863 Views
  • 6 replies
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WiFi calling

HelpWiFi calling was working on my SIM when inserted into Samsung A71,then this afternoon my number was ported over and WiFi calling has stopped working.....I have tried everything, reset all settings etc,and still no joy.....Any ideas

Buzz666 by SMARTY Pioneer
  • 438 Views
  • 0 replies
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lack of funds for autorenewal

I’m a smarty customer and I have a friend also on smarty. Unfortunately he didn’t have funds in his account so the payment didn’t go through to renew this month. He now has no data and can’t make calls. However, he put money in his account this morni...

HannahF by SMARTY Maverick
  • 804 Views
  • 2 replies
  • 0 kudos

Resolved! no sim card

How do I get to talk to someone at Smarty ? Its hopeless . I signed up to Smarty several months ago . Changed mind a few days later and sent sim card back to HQ by post never heard anything . Now trying to re engage and get a sim card on the account ...

Cruise

I’m going on a cruise to the Caribbean from Miami and wondered if I will be able to use my smarty package whilst on board? Do I need to do anything to my phone? Buy an upgraded package? 

New contract

Hi. How do I change to a new plan. I have one running at the moment but would like to change as there are some awesome  deals about at the moment. Also can I have my wife on the same deal. Many thanks.

Chelseaal by SMARTY Pioneer
  • 1068 Views
  • 2 replies
  • 0 kudos

Transfer number issue

My number was transferred to Smarty which is showing on the account however the given number from smarty is showing on the phones of the people I call, why is this happening and what should I do?

Resolved! eSIM

Digital Sims are not yet available in Spain. I wish to use my IPhone 13 (which has a Smarty nano sim ) in both countries. Can I swap my Smarty Nano sim for a digital Sim so I can have a Spanish Nano sim as well?