Recent DiscussionsFormal complaint regarding SMARTY sent to them and others Dear Sir/Madam, Re: Formal Complaint Regarding Unjustified Account Suspension and Distress Caused I am writing to raise a formal complaint about the way my SMARTY mobile service was suspended on 1s...SMARTY acting irresponsibly I am disabled and elderly. I support an even older mother who lives six miles away. I am also a telephone befriender with a society which has elderly and disabled members. We all phone and text a lot...Smarty app My old phone number successfully ported to Smarty last week and everything is working fine. But when I go into the app the number from the Sim is still recorded and I get a message saying porting of...Phone no longer connects to Smarty Network The phone in question was able to use smarty yesterday (30/11/2025) but today it is unable to connect to the smarty network. I have checked the list of incompatible devices, it isn't there. (It's...Network faults Smarty have been fixing a fault in L3 5SA LIVERPOOL for the past 11 months, signal is terrible with either no service and dropped calls, in this area it’s not possible to use the Vodafone network yet...Activated group plan sim but put the wrong sim card in (bonus sim) Taken me 15 days to figure this out and now have only 15 days remaining on group plan monthly SIM. Can I re-set the date of activation/ payment period to today as its now started using data since I f...SolvedAdditional sim activation I have had several attempts at activating an additional sim. The information given does not seem to work for example log in and another… don’t log in. I have tried to buy data only only to find that ...Additional sim Can smarty send me an additional sim for my existing plan to use on another device (home-based 4G wireless router)?.... or do i need a separate plan? Additional SIM I have a spare SIM which I want to use in a MiFi modem on a boat. To activate the SIM, do I simply remove the Smarty SIM I am using in my phone and put the new SIM in to activate it. Then remove th...eSIM is here 🎉 You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers🙌 We’re starting things off with a soft launch, so right ...
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Newest topicsFormal complaint regarding SMARTY sent to them and othersSMARTY acting irresponsiblySmarty appPhone no longer connects to Smarty NetworkNetwork faultssim not supported
