BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I kept my previous number when I moved to Smarty but when I send texts, the recipient is getting notifications that the text is from the number that Smarty allocated me while processing the transfer of my previous number.Any idea how I can this corre...
Every day it’s taking longer and longer to connect devices to internet. So far today I’m at 2 1/2 hours and still not connecting
Hi all, I’m new to Smarty, recently changed from EE, ported my original number etc.I use a +33 number to access a security gate and it doesn’t work anymore, I get a recorded message ‘You are not registered for this service’. I’ve added £5 of credit ...
So I purchased a £12 plan with 100gb sim around 3 weeks ago, but not yet activated the sim, (I was planning to activate in 3 or 4 weeks) I, can't see the £12 plan now, is that no longer available?But as I've already purchased this particular plan is...
I just done 2 months with smarty & in the last week the second month all of a sudden my connection has become like I'm living in a third world country the connection quality is so bad always taking long to downloading if it gets around to it & for ev...
Hello when pausing a plan do we still get texts? Such as auto generated texts for verification? ( banks and passwords etc) it is kind of an important urgent question thanks
I have wifi calling switched on on my Samsung A54. There is no problem with my BT router. I have tried switching the router off and on again. the same with the phone. I still cant get authentication codes for my accounts. It has worked in the past, s...
Why cant I connect to my Tv , it’s saying the password is incorrect, but the password will let me log into my account
We come to this Spain location regularly and up until this point Smarty worked flawlessly. Today I've got notification of voicemails but though I can access the vm system it asks for phone and pin but completely ignores keypad input. I'm on Android, ...
I have a VOIP phone which I have used successfully with a Three SIM in an unlocked router. I've recently switched to Smarty on a recommendation but found that VOIP traffic appears to be blocked. The phone never registers correctly.With 3 and EE sims,...
I keep getting a message saying "your call cannot be connected" when I dial any company with an 0843 number. How do I fix this please?
I am currently on Canada. My Smarty account had plenty of “add on” but my phone won’t dial local landline numbers. Why ?
Poor s
Terrible breakdown signal
Terrible signi
Hello,Yesterday I had a message that my plan had renewed and money taken from my account.I have spoken to support who so far has been unable to help.It's now 24 hours later and my phone is still not working, no calls, texts or data. Surely they can j...
I'm at a loss for what to do now.I requested a PAC from my former mobile phone operator on 11th October and ordered a Smarty SIM, creating a new account on the same day, giving my PAC.I selected 23rd October for my port to occur as I'd like to keep m...
We did not chose autorenew during the sim card registration, however Smarty instored our credit card confidential information and charged the next month even the sim cards are not using.
