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Awaiting Number

RajanBha_842119
SMARTY Enquirer
SMARTY Enquirer

Added two SIMS to account from EE. Says Awaiting Number after 2 days

2 REPLIES 2

JJP2RidesAgain
SMARTY Motivator
SMARTY Motivator

That’s normal - numbers are not ported between networks during weekends or Bank Holidays.

ASSUMING you gave Smarty the code on Monday of this week, that was a bank holiday, so you are deemed to have given Smarty the PAC codes yesterday, Tuesday. Your number will port today or tomorrow. 

This is the Smarty community forum, populated by Smarty customers. We do not work for Smarty.

If you give your new network, in this case Smarty,  your PAC code between 09.00 - 17.00 on a weekday, your number will transfer within 1 or 2 business days.

 

If you give your new network your PAC code after 17.00, you are deemed to have given them the PAC code the following working day. 

 

For example, give your new network your PAC code after 17.00 hours on a Tuesday evening, you are deemed to have given them the PAC code on a Wednesday, then your number will port within 1 - 2 business days.

 

Also, numbers do not port on Bank Holidays

MSF
SMARTY Guru
SMARTY Guru

@RajanBha_842119 Have you looked at the Help Video on this topic? https://community.smarty.co.uk/t5/help-videos/bg-p/help-videos