Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi I tried to log in some of my app which requires to register my number. I gave my number but I couldn't get confirmation message.Then I sand message from my other number, but couldn't receive any message.
Who pays for billing of group? Info on this ambiguous at best. Finally got person/AI? on chat to confirm that on joining a group each individual member's original payment method becomes redundant and payment comes from the group owner's chosen paymen...
How can I temporarily block my child's sim card, so for bad behaviour they can't use they're phone rather than take the phone away I can just pause it and then turn it back on like you can with the wifi
Hi,I have s Smarty SIM which has been inactive for a few months since I paused the plan.I want to reactivate it with the unlimited data 1 month notice plan currently advertised for £20/mo.But I am not offered it with the "renew" option, only a 12 mon...
Hi Just activated my new unlimited sim. put it in my netgear nighthawk M1 mobile router. Unfortunatly it will only show when connected with an ethernet cable. I cannot get a wifi signal from the M1 to show in available networks on any device. I have ...
Phone not picking Una mobile service
Really can't believe this. Had been on Three on a very old contract that was no longer very good and didn't want any problems switching, so switched to Smarty (a subsidiary of Hutchison the same company as Three !)Three sim card is now switched off a...
Having trouble getting the chat person to answer my questions. Very evasive. Won't address the actual question and takes half an hour between posts. Very frustrating.
I activated my smarty and got a text and email to confirm that. However I can't transfer my old number because in the app it's still saying my smarty hasn't been activated yet. Any ideas of what to do?
I have purchased a product which came with one of your SIM cards I went through the activation process and watched the video I paid for the £20 unlimited data but it then said your sim will be delivered in 2-3 days how can I get this sim to work and ...
Hi ,I understand I need to change settings for my phone to work in the EU. Once I’ve changed to the recommended setting do I need to select the reset settings option on my iPhone. Regards, Anthony
How do people find the EU roaming works in practice?I'm going to Spain tomorrow and it's the first time I've used Smarty. I've jumped from Giffgaff that seemed to have patchy coverage.Thank you so much in advance for any information. I've already set...
Having ported my number to Smarty several months ago, my phone was still recording my number as that of the Smarty SIM not my successfully ported number. Previously when this has happened with other providers they've done aSIM refresh at their end th...
I have just changed over to the 50GB for £8 offer. How long does this offer last? Been told two stories - one says 15 months, the other says July.What tariff will I go on after July (if that is the end date)?I was on black Friday double data 32GB for...
