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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 21439 Views
  • 484 replies
  • 7 kudos

Samsung S6

Anyone got a Samsung S6 that works on Smarty?Since 3 decided to turn off the 3g my phone is almost useless. I can get a signal when outside in the Mansfield area and when travelling down the M1 motorway to Nottingham. Inside at home I get no signal a...

Add Ons in USA

Anyone else feel the international add ons get used up mega quickly??? On my 4th night in USA and have received a text to say I only have £3.26 left of a £15 add on!! I have been using WiFi wherever I can so no idea how the data has been used so so q...

Resolved! [Network Issues] Service Update - Resolved

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 61519 Views
  • 137 replies
  • 9 kudos

5G on Orange SP in spain

Arrived in Gran Canaria today. As usual Movistar is sticking to 3G only (but friend who has EE sim gets 5G with Movistar)Manually switched to Orange SP as from experience they give 4G to Smarty customers in Spain. Anyway to my surprise I’m getting a ...

Forgotten password new email address

My smarty email address is no longer in use and I have forgotten my password. No amount of sending the link to my new email address works please there's anybody know what I can do thank you

Jeancm by SMARTY Pioneer
  • 938 Views
  • 2 replies
  • 0 kudos

4G not working overseas

I have just arrived in Spain. I have made the changes to the Mobile Data Network but I only have 3G. No issues with calls & texts. Is there anything else I can do?

need money back

I set up a sim that had 15gb for £8 and used for 3 months i didn’t use any of the data so therefore i need money back, thanks 

PAC code

Trying to get a PAC code from you. But you won't allow the tex message to go through 

Over the past 3 weeks my connectivity is aweful

Recently... My ability to text or make calls is aweful . It's is not resolving and doesn't seem to be a temporary situation . What can I do because talking to a human seems to be impossible . There is no use being value for money if I cant make calls...

no connection

phone says i am not registered - have had smarty plan for some months. Also in sim manager only data is active calls and text greyed out

Intermittent Signal and No SMS

I have a dual sim set up and unable to SMS despite phone showing connection to 4G and signal drops when trying to make a voice call.  Both mobile data and primary set to ported number, SMARTY confirmed number transfer has been completed!Can anyone he...

Cant seem to get a replacement sim

Hi i ordered a replacement sim 10 days ago on 07/05/2024. It has not arrived. I cannot use the my sim has not arrived button as it is greyed out. Your live help tell me to use the request new sim link. Once i click the link it just automatically refr...

Resolved! Pausing and restarting a plan

Hi all, can anyone enlighten me on the subject of pausing your plan and restarting your plan, if you pause your plan just after the start of that months plan start when you restart your plan does it start a new months plan with a new months payment o...

Adult content lock

So I am 35 years old I use my sisters bank to pay my phone bill …it won’t let me unlock the adult content and has taken money every time but then doesn’t unlock the content please help …I have not got my own bank account or own no ID 

Number ported but SIM’s original number used by phone

I have joined Smarty and successfully ported my old number.  But the phone shows calls, texts and iMessages coming from the SIM card’s original number.when I go to Settings > Phone > My number, I am able to change the number but when I click Save, it...