Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Im ned PUC code
Hi.. can any one tell me why a phone call from a 0800 goes straight to my voicemail when I am abroad? Many thanks.
How can I access my incoming call logs for a specific billing cycle? I need to review my call history for the past month and I'm not sure how to access it. I have checked the 'Usage history' page (/dashboard/usage-history/{date}/voice/0), but it only...
My daughter is on her first trip from home with friends and she has no data at all. Roaming is turned on but she has no data despite this. She has data available on her plan. I looked on the website and it said to go into mobile network and change AP...
We are both with Smarty and checked that we were 4G but the last two days we cannot make a phone call as no dial tone. one phone is Samsung Galaxy J5 SM J530Fthe other is Sony Xperia 10 13113We are based in chepstow.can you help please
How can I get a report of my received calls? I need this for an official matter.Many thanks.
How I’m receiving my PUK code
When I call a landlines, they simply cannot hear anything I say. However, mobile devices have no problems. Smarty says I have perfect connection and no matter where in the UK i call from, i still get this issue. I've had this problem for years now an...
OK since 11th september Ive lost calls going out or in and voice mail Ive got taxes and Internet im on 4g and phone is volte i cant call from house but if i go to Glasgow city centre half a mile away i can make calls thanks for any help
30GB monthly data plan. Not accepting anything in assoicaited productsI am trying to update my card details so that I can pay my sunscription.It is being rejected. The reason given is that the security card is invalid. I am entering the number as sho...
So, I keep getting a messsage, when trying to add an image in a reply to a post, that I am not allowed I had this when I 1st joined the Community (many, many years ago) but was then able to, and now again it's being restricted Why?? Anyone know why ...
It's been a few days now that I can't make any calls and the incoming call don't reach me, I always get the missed call message after, even if I have full signal, Internet is OK but no calls
I have been unable to make or receive calls since yesterday.I can send and receive txt msgs. I can access the internet. I can make and receive Whatsapp calls. Etc.I am in London NW4.
My wi fi calling is not working,any ideas please?
Just joined smarty and already regretting it, trying to keep my old number, I have a pac code but I don’t have account settings on my home page so stuck at the 1st hurdle.
Hi. Had an existing account with smarty for my son. I added second sim and requested to portmy number to second sim and smarty have ported number to original sim in error and deleted second account. Lost good plan and now son has my number and lost ...
I have had a message to say I have used 80% of my data. But I have an unexpired data add-on will this kick in when my current data is exhausted. I am in Portugal?
Hey smarty, I just read about the new light phone 3, and u am wondering will my current smarty sim work with it? (both of them)?
Giffgaff was my first love but it won't be my last, Smarty is the future, Giffgaff is the past. To live without my Giffgaff that's possible to do, in this world of data, my Smarty sees me through.
Hi all,Today I ported over from Plusnet/EE to Smarty, but am most unimpressed so far. I have gone form having full signal to one bar all day, and had mixed messages via customer service as to if my port is still happening, or there is a problem. I w...
