Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
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Is it possible to get a duplicate sim for my account? So two identical sims ?Want to use two different phones, one of which is not a smartphone and I’ve heard of this in other countries.
hi, im getting my daughters iphones for Christmas, they are both currently on smarty plans (one apple the other android). Do i need to order 2 new sims for the new phones or can they simply take the ones out their old phones and put them in the new o...
Can I turn off the auto renew on only one of the 3 sims I have as group leader? 1 of the 3 sims is data only and I don't want to use it everymonth in my motorhome, so can I just turn auto renew for this one?
I’m trying to change plan and the Black Friday deal I can see online isn’t coming up as an option. Do I need to order that online outside of my account ? Doesn’t seem very fair to not offer it to existing customers.
If i was to buy an additional mobile phone SIM (the 80Gb for £9 offer) is there anything stopping me from using that on my recently purchased MIFI router which i would like to use at my Static Caravan?
The voicemail activation process is so difficult that a customer will end up by getting frustrated and wasting a lot of time. Even though the process seems so easy but every time I am typing a password the system is only saying "That option not avail...
I have just added a family member to my group plan and it said a new sim will be posted out.I have a spare sim left over from a few weeks ago. Can I activate this one or do I need to wait for the new sim to arrive?
I have recently setup my first smarty sim and all was working well. I started a new group, ordered a new service / sim which arrived. I activated the new sim and provided a pac code to attach the previous number. I find today that the number for the ...
Hi guys,I have requested my old phone number transfer to be completed on the 29.11.2024 however I would like to get it done earlier as I have my card is it possible? I sent a request and it came back with "We will make sure your phone No is transferr...
There are a LOT of customers posting in the Community that are having problems making/receiving calls on their device even though it has the 'capablility' of connecting to VoLTE/4G Calling and WiFi Calling.Even if your device is on the SMARTY 'Approv...
the coverage map for 3g is about right in this region (cm9) ie very poor yet my phone is using 4G. which should be good...is there something in settings i am missing?
I can receive call and texts but unable make calls since my new sim was installed
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! ) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the ...
I have 2 telephone numbers with Smarty how do I link both accounts to the same email?
When SMARTY dropped 3G in my area my Huawei B311 router stopped receiving phone calls (and I bought a Tenda N300, which receives OTPs as a string of @s). This morning it is receiving calls. The light on the router turns blue which, AIUI, means it's d...
Hi, I've been using smarty for a few weeks and decided I want to Xfer my number to it. Ive got the PAC from my previous provider, but there is no "My Number" option in the app where the instructions say there should be... Thanks. Barry
Is there any way i can receive a replacement simcard (old one damaged) without losing the use of phone while i wait for a replacement simcard
Whenever I’m away from WiFi, my iPhone says No Service. I can’t make or receive calls, send texts, or do anything that depends on phone or internet access. When I’m at home or anywhere else where I can connect to Wi-Fi, everything works fine. Thi...
