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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25220 Views
  • 486 replies
  • 7 kudos

data only plan

Hello, I bought a data only sim to use in a mobile router while travelling in Europe. The sim is activated and router is working but neither my phone nor laptop  can link to the router. They both recognise the router but can't link. i have no idea wh...

Friend Referral

Hi thereIf I refer a friend and we both get a £10 credit reward after month two can I then set up a group after that and receive the 10% discount on each sim?Thanks for your help.

Resolved! Virtual phone number not working

I am experiencing an issue with calling my MoreMins virtual number. When I attempt to make a call, I receive a message stating that the call is not recognized. I have contacted MoreMins support, and they have suggested that the issue might be with my...

Sedona by SMARTY Pioneer
  • 3256 Views
  • 10 replies
  • 0 kudos

Brand new sim but no service

Has anyone had a similar problem? I've watched every YouTube video possible tried every trick and spent 24 hours on a chat with Smarty. The sim works on other phones in my household but not mine. Smarty advisor tells me it's my phone that is not comp...

Celou by SMARTY Maverick
  • 2224 Views
  • 8 replies
  • 0 kudos

Virtual phone number not recognised

I am experiencing an issue with calling my MoreMins virtual number. When I attempt to make a call, I receive a message stating that the call is not recognized. I have contacted MoreMins support, and they have suggested that the issue might be with my...

Sedona by SMARTY Pioneer
  • 860 Views
  • 2 replies
  • 0 kudos

Resolved! Help o/s EU getting add on

Hiya,  I need to purchase an add on to allow the making and receiving of calls, texts and data in Turkey (outside the EU). My husband (who is the joint account holder) took his phone for a swim today and now his phone won't even switch on. . Is there...

PennyC by SMARTY Pioneer
  • 592 Views
  • 1 replies
  • 0 kudos

Resolved! Using data abroad

My daughters in Portugal and tonight her data won’t work so we can’t send iMessage or see her maps. It says in her account she has data still but I don’t know how it works abroad, is there a limit for roaming abroad? We’ve been messaging fine all hol...

Resolved! Hi

How do stop my monthly plan or cancel my SIM 

Privacy warning

Hi we have a huawei router which we use with you smarty as our provider. Recently we keep getting privacy warning on our iPhones when connected to the wifi. Please can someone advise what I should be doing please it’s only recently it done this and w...

Lost my phone with old number

I lost my phone with old number and contract had the bonus sim card I'm wanting to transfer old number to new sim and the cantract how do I do that with out paying for activation of the bonus sim card

Resolved! Watch plan

Do I need to take out a separate smarty plan to make my Apple Watch 8 receive calls and messages?

Can my daughter call the uk from Croatia

Hi,Appologies for a question that has been I suspect answered many times before.My daughter is due to go on a trip to Croatia soon.Am I correct that under her monthly 100GB plan she can call and text the UK with no extra cost?Also if she reaches the ...

pfelstead by SMARTY Pioneer
  • 508 Views
  • 1 replies
  • 0 kudos

Sim card just stopped working. Showing “No SIM”

Hello, I been using my sim card for 2 weeks now, everything was smooth. Today it just stopped working out of the blue. My phone shows “No SIM” in settings. Other sim cards work on my phone (just checked). I’m using iPhone 14 pro max. Any help?