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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 1921 Views
  • 5 replies
  • 9 kudos

Resolved! Messages only being sent on old number after porting

Hi,Bit of a random problem here. son joined Smarty in October from Three. I ported my number across and didn’t really have any problems. I’ve been SMS’ing my wife yesterday as her signal jibbed and we noticed that my messages were coming out of a ran...

Resolved! Download speed, but only for short periods

Anyone else having issues with getting consistent speeds?I live in Wakefield, West Yorkshire WF2 (about 0.9mile away from a mast).  I am lucky in that I can get 5G inside my home.  It is usually around 100-200Mbps, so pretty decent.    Tonight, I’m g...

Michael_T by SMARTY Teamster
  • 957 Views
  • 3 replies
  • 0 kudos

Speed

Managed to get my sim router working on a data only sim but extremely slow when connected to phone internet painful any suggestions ST7 post code 

Buffering

Morning I use my internet on my phone for my firestick and was paying last services provider £35 a month for unlimited data      calls and text.  I moved over to smarty last month  to save money     However since I have swapped I now get a lot of buf...

Delayed Port / Number Transfer

Hi there. I provided my PAC code to smarty on 16th November and this has been showing as ‘in progress’ on my app. This has now been delayed for almost 2 weeks and live chat / email have stopped responding to me or providing me with any update. I have...

Receiving calls from UK to EU

Hi, I need to receive a call from the UK whilst I am in the EU.Will it work if I just have a plan or do I need to buy additional credit? Thanks in advance

Martynas by SMARTY Rookie
  • 460 Views
  • 2 replies
  • 0 kudos

Resolved! Egypt

Do I need to switch roaming on when I land in Egypt? I only want to use data for internet and wifi calling (There is no 5G)? Am I better off to but a local SIM when I arrive?      

Poor signal

Almost all the time there are difficulties and image distortions while watching a movie or listening to music. The quality and speed of data flow is not satisfactory. If that doesn't change, I'll change the operator.

Minor compatibility problems with site

I've just done a couple of things, activating a new sim and transferring a number to an existing smarty sim. In both cases there were minor issues.Email links wrapped with maildrill fail on both firefox and chrome{"status":406,"message":"Not Acceptab...

Unlocking a Samsung mobile phone....

I am being gifted a locked Samsung mobile phone (I don't know which network it is locked to) and I am asking to see if anyone has any suggestions as to how I can unlock the phone without having to pay to do it i.e. from my laptop, via the phone etc??...

Resolved! Notifications only arrive when connected to wifi

Hi, my wife and I both have Pixel 2 phones on the 30GB tariff (we recently downgraded from the Unlimited tariff) and notice that over the past week or so, push notifications only arrive when we are connected to wifi.  When out on 4G, we can use all o...

Number porting.

Hi just joined.  Is it possible to keep my new number? But also keep old number? Port in old number and transfer new number to PAYG? 

Fluke9 by SMARTY Pioneer
  • 427 Views
  • 1 replies
  • 0 kudos

LN7 6JQ Poor Signal for Days

Good evening all..... I Have a NETGEAR 4G Router capable of Download Speeds of up to 1 Gbps and can WiFi Connect Up to 20 Devices, I also have it connected to a Poynting 4G-XPOL-A0001 Cross Polarised 4G Omni LTE Antenna. Yet only getting one signal a...

Happy Black Friday! Check out SMARTY's no-stress offers 🎉

Black Friday is once again upon us! And at SMARTY, we believe in making life simpler, especially during the hustle and bustle of sale season. That's why we're excited to share with the SMARTY community our Black Friday SIM Only deals that are no-non...

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Anny by Team SMARTY
  • 534 Views
  • 0 replies
  • 0 kudos

Second sim

I have a new phone and new smarty sim. I want to keep both. How do I activate second sim please