I tried to activate my Smarty sim on Tuesday 4th and waited till the 2 hours had passed but didn't receive an email and the app appeared to be stuck on the 'activating page'. I contacted CS via the webchat and was eventually assured that my sim woul...
I had a webchat on Tuesday and the CS rep said he'd spoken to technical and the connection needed 'debugging' which would be done within 24 hours. I also had another webchat on Wednesday as the sim still hadn't been activated as promised. On this occ...
Well I've just looked via the webpage and it just shows 'activating your sim', and that payment was taken yesterday. I'll just have to wait but if it's not sorted by tomorrow I'll ask them to cancel the account.Thanks for replying.
