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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 15607 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 78239 Views
  • 498 replies
  • 8 kudos

VoLTE and 3G switch off - Oppo4

Hi all, I have an Oppo Reno4 Z 5G. (CPH2065).No problem until 3G was recently switched off at my home address. Now I cannot make or receive phone calls on Smarty. My phone does not show any option in settings to select VoLTE, or LTE. However, I can s...

ZTE F50 Mobile Hotspot Router

Dear all,I am looking forward to buy a portable router to use my Smarty SIM. I had my eyes on ZTE F50 mini router as advertised on website below. https://www.ztedevices.com/cn/product/zte-f50-5g-ufi/I am not able to find any support/reviews about thi...

Unable to make or recieve calls or texts

I have been unable to make or recieve calls or texts for a few days now tried switching phone off and on. Had look at sim manager and noticed calls and texts aren't using sim 1 but my Internet is do I need new sim card and how do I get 1 from smarty ...

Sim late

Hi, I made an account and chose a plan and paid for the unlimited package and Sunday night it’s now Thursday evening and still no sim, I have a referral smarty sim from a friend and was wondering if I could just get my plan swapped over to that sim i...

Phone number

How do I change my number on iPhone 12 tried a number of ways but no luck been trying in settings opened up my number changed it pressed save but not working 

Unwanted calls

getting lots of calls from private 07 number saying that they are from EE and they are going to cut my phone off tried blocking but the numbers that they are using keep getting through 

Internet in France

Hi we are travelling around France and for the past 10 days we have had no internet. Count less messaging with smarty was unsure how to do what they were suggesting around the APN setting on my phone, whether this would work and completely mess up my...

Changing plan from 5GB to 16GB

Hello My auto renewal kicks in tomorrow the 26th and I am trying to change my plan from 5GB internet to 16GB (So from paying £6 to £8). But when i do this and it asks for OTP from my bank,once after i give the OTP and submit it says its not possible ...

Adding SIM but using same email address

I want to add my kids to a group all under my existing email address/account.  I have spare existing SIM cards to use.  Going round in circles trying to do this in a way that allows me to use the SIMs I have (not having to post for new ones) or have ...

Gsm calls from Spain

Why will my Smarty Sim not make gsm calls whilst in Spain, data is working fine. I can also receive voice calls, just not make them, very strange.@links to members 

No Signal Sutton Coldfield/Minworth

We have no signal here now for three days. We have checked our phones and they are 4G. There is zero signal shown on the phone and when calling our number via the landline we get a ringing, suggesting the call is being routed to our mobiles but we ge...

Sony Xperia 10 iii

Model is listed as XQ-BT52 and preferred network type shows 5G/4G/3G/2GThe incompatible list does show a Sony Xperia 10 iii 5GWould I be correct in thinking that my phone isn't compatible?Thanks in advance

public service announcement- 3G switch off

i have noticed several posts on here about problems making calls, £g has recently been closed down meaning phones that do not support VOLTE wont work on smarty, unlike other networks there is no 2G on smarty. older 4G phones will still be able to use...

Resolved! Visual Voicemail

Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure?  Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller...

Michael_T by SMARTY Teamster
  • 34142 Views
  • 41 replies
  • 21 kudos

14DMBG termination

Waited 3 weeks for  2 different SIM cards that never arrived - despite all the emails saying ACTIVATE your SIMwell, I would if any of them had arrived?was told to log on to an account I didn't have - so had to create this one to try and request a "14...