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Forum Posts

5g and 4G problems

I have discovered that the problem is related to the mobile sim or Smarty network as I came to Brazil and got a sim card here and it works fine in 4g and 5g.In the UK I only get H+.Please help.

No data connection in Waterloo station

Connection bars are always fine but data doesn’t work until your train is clear of the station. Feels like there’s a contention going on that puts smarty mobile at the bottom of the list. Even asked other mobile users on the train and they have no da...

Gravois by SMARTY Maverick
  • 1762 Views
  • 6 replies
  • 2 kudos

MiFi using a data sim in Turkey

HiI have and old Vodafone R218h mobile WiFi router that I had used in Turkey when Vodafone allowed Roaming there. My question is can I convert it to use the Smarty Data only sim and with the data addon use it there.I know that any sim will only work ...

Hydraman by SMARTY Pioneer
  • 845 Views
  • 3 replies
  • 0 kudos

Mdk

My SIM has locked because I have tried to many times the puk and I think I need the pin.Now I need the msk to unlock the sim

Data Roaming Initiation

I have renewed my plan after a few months of not using it. I am overseas and will be landing in Frankfurt en route to London, will I be able to use mobile data in Germany and France before returning to the UK?

Resolved! Can I have 3 Sims on 1 data only plan

I've read about Group plans, it appears these are created by having family members, each with a plan, joining together by 1 person. However I have 3 devices that I want to share my data only plan. Is this possible? Can I get 2 extra sims and link the...

Resolved! Paypal query

I set up the sim card via my PayPal account, will future monthly payments automatically be taken from PayPal or do I need to change my payment method please?

Useful Information From Smarty

I have just received a text from Smarty to let me know that there will be network improvements in my registered postcode area in the coming days. It advises (as expected) to look at Network Checker and also mentions that I can try wifi calling.I thin...

MSF by SMARTY Guru
  • 501 Views
  • 1 replies
  • 0 kudos

[Announcement] Combination of Three UK and Vodafone UK

Today our parent company, CK Hutchison, and Vodafone Group announced an agreement to combine Three UK and Vodafone UK. We believe that the resulting transaction will be great for customers, great for the country and great for competition. The agree...

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YulianK by SMARTY Community Manager
  • 16041 Views
  • 35 replies
  • 6 kudos

Text Message not received - TCL 30+

Suddenly have stopped receiving texts, especially 2 step verification codes sent several times to check if received, which I have not. Cannot find reason why this is happening.  Tried various methods without success. Rest of phone seems to be working...

Can't view Dashboard - eternal loading screen

The last two days I've been unable to view my dashboard. Once I login, it just says 'Awaiting Number', with a loading icon. I've been a member for a couple of years. I've tried on different browsers (Safari / Chrome) and different devices (mac / mobi...

SnoopGrog by SMARTY Pioneer
  • 1010 Views
  • 3 replies
  • 0 kudos

Resolved! How far in advance of a trip abroad...

...should / can I change my phone settings to ensure it'll work when there, but also still be able to use it in the UK before I leave.Ideally, I'd like to have the maximum amount of data available should I need it when away (for maps etc)Thanks guys

StephenHQD by SMARTY Maverick
  • 4776 Views
  • 15 replies
  • 0 kudos

SIM activation

Hi,I requested the activation of my SIM 24 hours ago and still didn’t get my email confirmation or a response from Customer Service. This is getting quite frustrating. Any clue what’s happening?