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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14216 Views
  • 482 replies
  • 4 kudos

New customer - change of plan

Hi ALL - anyone can help me with this please:  I have just joined but now have seen the same plan also still with SMARTY but for double the data at the same price - how do I go about changing as I have tried via my account and it is not there - seemi...

No signal in India

I paid for a 15 £ add on and have landed in indiabut cant connect to any networks at all. I have changed my settings to mob.asm ages ago and don’t have any trouble in the EU. Anyone have any ideas ??

Router connection

I have purchased a data only sim and have put it in my WiFi router but I'm not able to connect to the WiFi. I have been sent a new phone number but don't want it as I use another provider. How do I connect to my router please

Router connection

I have purchased a data only sim and have put it in my WiFi router but I'm not able to connect to the WiFi. I have been sent a new phone number but don't want it as I use another provider. How do I connect to my router please

Resolved! Roaming in France works on one sim not another

Hi all, this one has me puzzled and wonder if anyone can help. I have two Smarty SIM cards, let’s say 1 and 2. 1 is my main one I’ve had for two years and works in France, calls and data. Sim 2 I got back in June as an extra data sim for my trip. It ...

Chrom2um by SMARTY Pioneer
  • 1157 Views
  • 3 replies
  • 0 kudos

Resolved! STAC Not Working!!

I changed my mind, I don't want my old number I want and need the one that SMARTY gave me. I have done EVERYTHING that I was told to do multiple times NOTHING WORKS!! What do I do?! Why can't we talk to anyone? Why is there no help for this?!

OriahNeve by SMARTY Pioneer
  • 1488 Views
  • 5 replies
  • 0 kudos

Voicemail SETUP

Hi everyone, Iam trying to setup my voicemail function for the first time however its proving problematic. It asks me to record my name, I've tried various names and it keeps saying it has not been recorded. It does this for three attempts then hangs...

MrSweeper by SMARTY Maverick
  • 544 Views
  • 0 replies
  • 0 kudos

Hi

Can’t ring out on this smarty ?? Unlimited data 

Charging me

I've gone to a different package but I'm being charged for both simm numbers how do I cancel an old number that I thought was cancelled and I have no way of accessing its account

Emails

Just rejoined smarty this week, although it hasn’t been easy and taken  a day to long to port my old number, my emails don’t come through during the day, then I get bombarded of an evening, probably a better signal during the day than at home of a ni...

Resolved! Sim card

I am not that teck savey but I was hoping to Bluetooth my data to my TV to watch YouTube , I don't do any gaming or streaming is there a way around this. On the sim it only offers to connect to my dashboard??

Resolved! Auto Renew experience

I am interested to know what other’s experience of the seamless auto renew process?I’ve been with SMARTY around 4 months, and every month, on the anniversary date,  my account goes into pause at midnight.  It renews, but I am unclear whether it has o...

Michael_T by SMARTY Teamster
  • 16824 Views
  • 28 replies
  • 3 kudos

Payments

I d like to put some credit on my phone but I can’t find a way to do this without going to a PayPoint?  This seems very last century and I m disabled so not very convenient either . Thank you