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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 15215 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 78080 Views
  • 498 replies
  • 8 kudos

No 5g?

Hiya, has anyone been successful in getting 5g working on their phone? Currently using a pixel 8 which is 5g compatible. However, I am just getting 4g connection.. I have enabled 5g as my preference.. But it just stays on 4g.. Even after travelling t...

Iab2i123 by SMARTY Pioneer
  • 1258 Views
  • 4 replies
  • 0 kudos

My service

I've checked my phone settings and everything as it should be but for whatever reason my phone won't call as soon as I'm out of the house which is obviously when I need it the most.Extremely frustrating and surprising as your service has been excelle...

BT Universal Service Obligation

Hello,I live in an internet black hole and have recently dumped Plusnet as my ISP because speeds were ridiculous at best 5Mb download and loads of buffering with prices rising beyond reasonable. We are 2Km from the exchange and swapping ISP won't mak...

Trident-3 by SMARTY Pioneer
  • 842 Views
  • 3 replies
  • 0 kudos

Overseas fair usage

I have been outside the UK since 20/09/2024 & received a notification from Smarty about reaching the overseas fair data usage limit, so paid for more data as suggested in the message. Shortly afterwards, I received a further message advising reaching...

New sim

I want a new Smarty sim and wish to swap my existing number to it but also keep my existing Smarty SIM and package, will it (the old SIM) be automatically assigned a new number or would it be cancelled automatically?

Calls not going out or coming in

I suddenly can't make calls or receive them. If I make a call it appears to be calling in the normal manner but there is no sound and the recipient is not getting any sound of an incoming call or even a 'Missed Call' notification.The sound is working...

Additional sim activation

I have had several attempts at activating an additional sim. The information given does not seem to work for example log in and another… don’t log in. I have tried to buy data only only to find that my payment will not go through! Spent ages trying t...

I purchased a plan with activating the SIM

HiI purchased a plan without activating the SIM I was sent. It seems like I’m being sent another SIM (2 days) and I will need to wait to use/activate that one. Account says awaiting number. Am I correct? Not good impression of smarty so far. 

Crguy by SMARTY Maverick
  • 1477 Views
  • 3 replies
  • 1 kudos

Resolved! I didn’t activate the SIM I bought

I bought a SIM card at my local Sainsbury’s I then bought a SMARTY plan without activating the SIM accidentally.Do I wait 2 days for the new SIM, or can I use the one I’ve already bought somehow? 

Crguy by SMARTY Maverick
  • 6051 Views
  • 9 replies
  • 0 kudos