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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 26024 Views
  • 486 replies
  • 7 kudos

Slow data speeds just about everywhere

If smarty honestly expect people to believe this network is fully backed by the three network in relation to mast coverage then I think they will be in for the business for the short term imo.Do me a favour when you turn off the 3g, why not just swit...

about bill

Could you send the smart sim card 6 months payment details by email?Mahamuda Begum447988604913maduriparvez@hotmail.com 

Data add on nd UK unlimited data pass

My wifi at home is currently down and having to run everything from my phone data. I currentlly have a Data add on and a 3 day unlimited data pass. My device seem to be using the data from the add on rather than data pass. Does anyone know how I can ...

Ger by SMARTY Pioneer
  • 854 Views
  • 2 replies
  • 0 kudos

US Travel

Travelling to the US in a few weeks. Will only need data. Do Smarty have an option for this, or do I need to use a travel eSIM?

Morning

I'm on the £20 unlimited  but used dater goes across the full bar.  686  will my dater carry on or will it stop till the payment is due again 

Auto-Renewal Failure

Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen ...

Wilma by SMARTY Maverick
  • 9735 Views
  • 13 replies
  • 3 kudos

Rejoining Mega Deal

Hello I’ve just come back to Smarty today after being emailed a mega deal but the 16gb plan I bought does not have the offered 50gb on it as yet. Any chance anyone can clarify this please?

Different number on account and card

Hi,I've tried activating my SIM, but the number on the plastic sim card and the number on my account are different.I carried on regardless, and the SIM isn't working in my phone.Thanks

Network problems

Hello everybody, I moved from BT fibre to unlimited smarty to save money. It was £10 cheaper per month but I had to buy a phone. I got a £159 phone looking for the long term option. Once they sent the phone and the sim, I found out that there is netw...

apav by SMARTY Pioneer
  • 7070 Views
  • 11 replies
  • 3 kudos

Roaming in France not working

I’ve been using my plan regularly in France with no problem. My plan has just renewed whilst I’m in France and I’ve had the SMS thanking me for renewing but then another saying“Oops. It looks like this service isn't covered in your plan. To find out ...

Just joined from 3

Hi all,Just joined Smarty was on 3, my number is still being ported over, but have a question regards 5G.I was getting that with 3, but now on smarty it's just 4G or 4G+, I live very near to the mast, on the map checker my postcode is well inside the...

hcaj_uk by SMARTY Pioneer
  • 855 Views
  • 3 replies
  • 0 kudos