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MelvynG_2426798
SMARTY Pioneer
Joined 2 years ago
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Re: Calls cut off after a few seconds.
Whilst O2, EE and 3 customers are receiving refunds for the loss of signal in our area, I get "we do not have that type of information". Come on Smarty, surely you can assist a customer better than that? I know you are a "no frills" outfit but no signal for 2 weeks with no explanation or compensation is rubbish.999Views0likes1CommentCalls cut off after a few seconds.
For over a week now I have been unable to receive calls during working hours but then in the evening calls are normal. The signal indicator on my One Plus phone shows no bars from approximately 09:00 to 17:00 and then 1-2 bars in the evening. All my neighbours and visitors to my house complain about the loss of signal in the BB48NF area. Important medical calls are being missed from the hospital and carers. The network status checker says "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here". What is the issue and how long will "fixing" take?1.1KViews0likes3Comments