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International calls/texts

I have just bought an add on to allow me to call and text my son in Ireland. But Smarty refuses to connect telling me I have to buy an add on ? 

Nomad by SMARTY Pioneer
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Number not transferred

Got my new sim on 08/05 activated it and used the PAC code to transfer my old number, it said it would be done by the end of 09/05. That was a lie. Still not done, this is the only phone I have and no one can ring me. Live chat is less than useless a...

Turkey - Out of plan add-ons

Can you buy these at any time in your monthly contract and are they available to use immediately?So if I buy an 'Out of plan add-ons' before I go on holiday and want to get another while I'm away would this work?Can someone confirm it's not possible ...

Travelling to Europe

I’m travelling to Egypt and totally confused what I need to buy to use WIFI? I only use my Smarty sim for travelling so at the moment I’m out of plan. Do I need to renew a plan and then buy an add on? If I need to renew a plan (I use data only) can i...

Resolved! Adding a second SIM Card

HiI already have a Smarty SIM for my router, now a want a SIM card for my phone is it a matter of logging in to my existing account and choosing a new plan to purchase. Will I then see both plans when I logon.Thank you 

Payment

My paying comes out tomorrow but I had my try and take more from my account so can you take payment on Wednesday as the bank are looking in to it for me many thanks Jennifer Hudson 

Resolved! Data only SIM restrictions

Hi,I'm considering ordering a data only SIM, as a group owner for use in a phone, but the restrictions on a data only SIM seem a little unclear, if anybody could clear these up, it'd be great:1. The phone wouldn't be able to make calls or text (SMS/M...

61998 BT text numbet

Hi I've received a text from BT which can't be dealt with over the phone,  smarty say they don't support a reply to this number! , anyone help! Thanks

3 Network

I switched to SMARTY this week.  The 3 network strength varies in different areas of the village of Kilmacolm from none to one to three. 3 complaints refuse to commit to have this fixed and say I need to escalate the problem with SMARTY and they will...

Resolved! Out of plan add on roaming set up

Silly question... I've purchased an out of plan add on for data and calls for use out side the EU. Do I need to turn data roaming on while out side the EU or leave it turned off to access the add on plan?

0345 NUMBERS

I have Purchased the add-on for premium numbers and it still will not let me call 0345 numbers why?