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Forum Posts

Reactivating Account With 50GB for £8 Offer

I am a smarty customer and deactivated my account as been abroad for 3 months.  I will arrive at Heathrow airport on the 23rd April and want to activate my account before I arrive.  However, when I went into my dashboard the 50GB for £8 offer I want ...

APN settings EU Roaming disappear

I joined Smarty last year and altered APN settings to mob.asm.net as instructed and they worked fine on my iPhone however I am going on holiday and checked the settings again and they had reverted back to my previous provider three for no reason so h...

VPN (Cloudflare) with SMARTY

Hi, I'm trying to use VPNs with SMARTY but nothing seems to work. I have a work VPN that I need to be able to use (Cloudflare WARP) to access internal resources. The SMARTY chat was very unhelpful and said VPNs are not supported. However, I've read p...

WhatsApp issue

I transferred this number from three to smarty. I am unable to use this number on WhatsApp whenever I try to register just get message that temporarily unavailable please try in an hour time, cant register

No service with sim

I changed from giffgaff to Smarty and want to keep my mobile number. I sent the code and been told 23/4/24 it will be complete. However I ve put my smarty sim in my phone after activating my sim and keep getting no service! The sim works in my sons p...

Just wondering, is it me or….

Now we all know that Smarty Mobile is a value for money mobile phone service.Maybe that’s its downfall ? Whilst many others and myself are very happy with the high quality of service we receive, on this forum we seem to be experiencing an influx of p...

Resolved! Mifi roaming EU

Hi, I'm new to SMARTY and a techno-idiot. I'm using a data only sim in my huawei mifi which I had with previous plan with Three. I have got it running in the UK, no problem so that's great but I now need it to work abroad in the EU. All the info seem...

Cannot make or receive calls

Smarty, I don't think so.All lies from the chat/messaging service, coverage and network checker is not updated so does not tell you there is no signal or a fault when there is and staff will NOT report the fault they just give lots is excuses. No ide...