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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 40833 Views
  • 495 replies
  • 7 kudos

Resolved! Data Only Sim

Hi everyone I am thinking of purchasing a 5g router.so I will need a data only sim how do I go about setting up a data account Smarty say I need a different email address to set it up , surely not ? . im are you guys out there know different? I look ...

Lez-3570 by SMARTY Pioneer
  • 831 Views
  • 2 replies
  • 0 kudos

Overpayment

hi I have 3 sims for my kidd 2 renewed on same day and one just renewed.The direct debit for the two didn't go out so they stopped I renewed them a fee days later but for some reason three renewed.but then on 25 other one renewed.will I get a refund ...

Missing link

When I sign in, you request this:Please verify your email. Email sent to {0). To change your email visit My settings > Personal > Email.when I follow the link, I get this:Page not foundThe page you are trying to access was not found. Please check you...

Child sim group account

Hi. Just set up my son with a new phone and wondered if he can access his own dashboard to check usage and data etc?I’ve tried a few times as obviously I can see it in my dashboard as family account holder (group plan) but can’t seem to get it sorted...

Resolved! probably me being stupid but....

I got this 120gb sim for my android watch so I could use it as a mobile hotspot when out of wifi for my tablet or laptop. I changed (or thought i had) the hotspot to something I would remember. watch shows the new password but whenever I try logging ...

Resolved! Can I activate a new SIM outside the UK?

I want to send a SIM to a friend in Canada and know that it's set up and working before they depart for the UK and Europe.  Basically, it needs to just work as soon as they land.Does anyone know if that's ok? Is there any requirement for first use/ac...

milesb by SMARTY Pioneer
  • 4367 Views
  • 6 replies
  • 0 kudos

No signal on Smarty SIM in MiFi

I have an awful BT Wi-Fi signal at home and regularly upload a large number of event photographs to my website. I can’t upload the photos from home (have to go where I can get fibre) so purchased a data only SIM from Smarty which I’ve inserted in an ...

Not receiving calls

I joined SMARYY a couple of months ago but cannot receive calls and it goes straight to voicemail. Anyone able to help please?

Resolved! Strong Mobile Router

I have a Smarty SIM in my mobile router in my static caravan. Signal is good (4 bars) but drops now and then for a split second. My devices lose the connection and then don't have the Strong wifi available. I have to turn the router off & on again an...

IP blacklisted!!

HI Smarty community .  I am getting the message below when logging on to  certain Forums .  Is there anything I can Do ?   Many Thanks.Your IP 92.40.214.221 has been blocked because it is blacklisted. For details please see //check.spamhaus.org/liste...

JRA2871 by SMARTY Pioneer
  • 484 Views
  • 1 replies
  • 0 kudos

Not receiving texts

Hi,I have moved to Smarty a week ago. Everything has been smooth other than I am not receiving texts from my son's number. It is the only number that this is happening for. Any ideas?Thanks