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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 45126 Views
  • 495 replies
  • 7 kudos

No service

First sim showed no sim in phone. Tried everything.Smarty sent another, which shows, no service. Really stressed. Can anyone help please?

All calls to me are now showing as "unknown"

I'd been wondering why I was missing calls from my family despite having their number set to override the DND on my phone. I've realised that suddenly all calls are coming through to my phone without the caller ID. I have tried 3 family members on 3 ...

imjs by SMARTY Pioneer
  • 567 Views
  • 1 replies
  • 0 kudos

Sim card

Hi I've got a smarty sim I use for data on my dongle which works great. I also had another sim than I want to use as my business phone I've tried to activate it and can and when I put the sim into the phone it isn't working I have printed business ca...

Pixel 8a WiFi calling compatibility

Can anyone please confirm if WiFi calling on the Pixel 8a is supported? I've been happily using it on my 6a, and am looking to upgrade to the 8a. The handset compatibility page lists 6a, 7a, 8, and 8 pro as supported, but not the 8a. I'm just assumin...

darksquid by SMARTY Pioneer
  • 1444 Views
  • 5 replies
  • 0 kudos

Dongle

My phone says I have a good signal from dongle, but it says I am connected of line

Refer a friend

I used the link to setup my account but I don't think it has worked as when I setup my daughters account afterwards I noticed a banner along the top saying you have been referred by xxxxx which wasn't on mine.

Internet access

Since the 1st of September I have not been able to access the internet! Hence, cant access any apps - whatsapp, youtube etc. Has something changed ? Im still getting notifications from Telegram and Youtube: However, I cannot connect to them or any ap...

Contact customer service

I want to get in touch with customers service but don't know how to. Can someone please help direct me? I want to remove adult content blocker as my safe search if on whilst using Google and I can't seem to turn it off myself.Thanks in advance 

Raine87 by SMARTY Rookie
  • 1013 Views
  • 2 replies
  • 0 kudos

What is happening with 3

For over a year now I have had great service from my Smarty "3" SIM.For the past week or so though, the service has plummeted. It is the same on PC, my Phone and my tablet so it definitely is the provider that is bad. So slow it never actually gets t...

Resolved! Can't send text message to BT

I get my broadband and landline through BT. The perform some support functions via text but when I answer, I get the message "couldn't send your message, please try again"  the number I am texting is 61988.I bought an add-on in case it was not covere...