BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hello. My son is about to be given one of our old phones to use in emergencies. I have a plan and never use half my allowances and wondered if my son could use my plan but on his own phone. Am I able to get a 2nd sim so he can use my allowances or wi...
I have been a customer for many years and never had a problem until these last few months. You seem to be rejecting my payment method after me renewing it many times over the past two months. What is going on! Looking forward to your prompt reply ...
Just paid £7 EU data, showing connected but no Internet. What do I need to do?
Check your bills as I've been charged twice this month and whilst SMARTY have agreed to refund they have no way of auditing themselves apparently so up to us as customers to check for their mistakes. I've complained as they don't seem to take it seri...
Just ported my number to Smarty and I cant send iMessages. Error message say number not associated to sim! Any ideas please?
I used the pac code but smarty said there was a problem transferring my old number. I've checked with my old network provider and it is correct? Help please.
I have topped up the worng number
Will my Smartly data only sim work with 5g on my iPad Mini 6 if I in a 5g area.my town only has 60% 5g coverage depending on network.I have taken out the 15gb data only plan for £9 a month.
Hi,I changed my apn settings as instructed (I’m in Portugal) but my phone now doesn’t work except on WiFi. I have enough data left on my plan so not sure why. It caused a bit of a nightmare in getting from the airport, so pretty frustrated at my rece...
Hi.Can someone give an explanation or idea to why roaming in italy is not turning on mobile data transfer. All APNs checked over several times, all setting "as they should". Had no issues when been to Estonia last year. Another fact that my wife is w...
ee is terrible, i have managed to get someone to leave for the first time
I have tapped up the wrong number
Can I make calls in Greece within my allowance ?
I closed my account and asked for refund due to Smarty SIM taking over a week to arrive which was too late. I still want to join Smarty, can I somehow reactivate using the SIM that arrived or do I need to place a new order?
Can smarty provide a physical SIM card to use in Morocco
I'm new to smarty. Set my daughter up 1st as her contract ended. Moved from Vodafone. It's been 4 weeks & she's complaining constantly of no phone service. Can't ring us from the train station. Can't load anything on her phone when she's in college...
Why when I txt someone is it coming up as a different number, yet when someone rings me its my old number that I wanted to keep.
Since using iPhone in Europe now unable to send iMessage just showing as text message Do you need to re adjust settings as you did to use roaming in Europe nothing to do with recipients not on WiFi as have checked this
Hi. I am attempting to register on a UK website (UK Lottery) which requires me and my ISP to be UK based. I know I’m in the UK (!!) and don’t have a VPN. Having only recently signed up to Smarty I assumed the ISP would also be UK based. I actually ha...
