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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 126187 Views
  • 499 replies
  • 8 kudos

Resolved! MIFI Router

If i was to buy an additional mobile phone SIM (the 80Gb for £9 offer) is there anything stopping me from using that on my recently purchased MIFI router which i would like to use at my Static Caravan?

Voicemail issues

The voicemail activation process is so difficult that a customer will end up by getting frustrated and wasting a lot of time. Even though the process seems so easy but every time I am typing a password the system is only saying "That option not avail...

New sim

I have just added a family member to my group plan and it said a new sim will be posted out.I have a spare sim left over from a few weeks ago. Can I activate this one or do I need to wait for the new sim to arrive?

Switch

I have recently setup my first smarty sim and all was working well. I started a new group, ordered a new service / sim which arrived. I activated the new sim and provided a pac code to attach the previous number. I find today that the number for the ...

Activating sim card early

Hi guys,I have requested my old phone number transfer to be completed on the 29.11.2024 however I would like to get it done earlier as I have my card is it possible? I sent a request and it came back with "We will make sure your phone No is transferr...

Dolcevita by SMARTY Enquirer
  • 523 Views
  • 1 replies
  • 0 kudos

poor service map wrong

the coverage map for 3g is about right in this region (cm9) ie very poor yet my phone is using 4G. which should be good...is there something in settings i am missing?

indogo by SMARTY Pioneer
  • 4161 Views
  • 13 replies
  • 0 kudos

Sim problem

I can receive call and texts but unable make calls since my new sim was installed 

Resolved! Entering a PAC code to an activated account

Hi, I've been using smarty for a few weeks and decided I want to Xfer my number to it. Ive got the PAC from my previous provider, but there is no "My Number" option in the app where the instructions say there should be... Thanks. Barry 

Resolved! Replacement sim

Is there any way i can receive a replacement simcard  (old one damaged) without losing the use of phone while i wait for a replacement simcard

No Service when away from WiFi

Whenever I’m away from WiFi, my iPhone says No Service.  I can’t make or receive calls, send texts, or do anything that depends on phone or internet access.   When I’m at home or anywhere else where I can connect to Wi-Fi, everything works fine.  Thi...

old number has been ported but doesn't work

after a delay of 5 days my number has now been ported and is showing in the smarty app but the phone is still showing the number as the original sim number and I can't phone on my number or send receive texts with it , yes I have unsuccessfully spoke...

Eu

Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net.After resetting the settings in Germany, it worked, but ...

transfer of old number to SMARTY

my texts to contacts are appearing as coming from the SMARTY number even though, according to SMARTY, my old number has been transferred successfully. This has come up before in the community and I haven't seen that anyone has actually had a helpful ...

Number not registered to my phone

Hi I am new to Smarty and keeping my old number, this has now been sorted and transferred over. I have a message from my phone telling me number isn’t registered to my phone. It’s the same for my daughter as well. What does this mean? thanks