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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 482 replies
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Sorry you're not given access to this service

I keep getting a "sorry you're not given access to this service" message when I try to call some numbers (one being a District Council nr ).  I  wanted to report a problem in the park where I was and was unable to do so since the access was refused. ...

"you're not given access to this service"

I keep getting a "sorry, you're not given access to this service" msg when I try and call some numbers. Yesterday I wanted to call my District Council to report a problem in the park but couldn't because I didn't have access to the service. I had to ...

No connection to 4G internet

I’ve had smarty sim for several years as a hot spot for internet ( not for calls ) for when we’re on holiday at a caravan park,coverage says excellent but I can’t get internet coverage on my osprey EE hot spot device (smarty sim ) . 4G is on but no c...

Data Figure Size

In the App. which is obviously handy to chuck your data, I was wondering if an increase in the figure size - indicating how much is left.. can be sorted?

leedorney by SMARTY Teamster
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  • 1 replies
  • 0 kudos

SIM not recognised as being in the UK?

I have two Smarty SIM one as my mobile number and another as a data only SIM in a WiFi hotspot for my house.  However my data only SIM doest allow me to connect to Disney+. It seems to suggest that I am not in the UK.   I seem to remember having the ...

Network coverage

I moved from Vodafone to Smarty a month ago and the network coverage has been poor. I have had issues in several places around Scotland including in the centre of Edinburgh!!I have carried out all the recommendations from the Smarth team such as rest...

Moto G13 will not pick up WiFi Calling

I have a new Moto G13 and have been using SMARTY on various phones for years. I live in a rural area, and WiFi calling is a must. it is updated to Android 14.The phone is set up as per all of the guidance, on here, on Motorola's site and elsewhere on...

Going qbroad

My daughter is going to Switzerland I have changed the settings on her iPhone is this all I have to do for her to be able to use use it over there without extreme charges ? 

Roaming in Japan

Hello, I wanted to check if anyone has been able to use their Smarty plan whilst travelling in Japan (Tokyo and Kyoto)? Were you able to use your data as normal, or was there anything you needed to add to your plan for roaming in Japan? Was the conne...

EU travel

I regularly travel to Spain as I have a property there. Smarty has always worked ok, mobile roaming set as instructions. But this trip has been a nightmare. Roaming not working, phone only working when connected to WiFi. I have friends who have also ...