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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

very bad servec from smarty

from november 2023 i have this problem This is the problem I have I entered a page  SMARTY ACTIVATE  TO MY NEW SIM CARD    I paid twenty pounds to get internet for a month   (See Attachments  ) I received a message st...

Porting number nightmare

Over a week now since the port of my number. I still can’t receive incoming calls.i can make outgoing calls and can text and receive textsCustomer services assure me the relevant team is looking at a solution - 7 days now and still now solution. in t...

personal hotspot

I have an iphone and when I attempt to set up my personal hotspot, I get a notification telling me to "enable personal hotspot on this account, contact Three". I tried the Three customer service number but it would not connect me. I went into the loc...

Family deals

I've purchased my 1st sim deal for my son.What's the best way to roll out more sim's for rest of my family (Myself  my wife and other son) keeping us all on the same account under 1 payment?Thanks 

Resolved! Did addon expire because I didn't renew?

I had a 100gb contract, it wasn't enough so I added an unlimited 30 day addon a few days before the 30 days was up, but now the contract has expired and everything has stopped. If I renew withe minimal data will unlimited addon still apply or do I ne...

chris9876 by SMARTY Pioneer
  • 3 replies
  • 0 kudos

Emergency calls only at home

I joined Smart in April and everything has been fine up until 3 or 4 weeks ago when I can't get any coverage at home and just have Emergency Calls Only. I have 'spoken' twice with Smarty who firstly said there was maintenance going on in the area and...

Resolved! Transfer group owner

Hi, i am a group owner and i want to leave Smarty and transfer my group ownership to someone else in the group. How can i do that please?

Resolved! Out of plan add on not working

I an currently on holiday in Vietnam having traveled from the UK. I purchased an out of plan add on which worked up in Hanoi, it ran out so I purchased another one and having traveled down to de nang I can not get a mobile signal.Any help please.  

Resolved! Roaming

Hi Currently in Tenerife. How do I use my data WiFi is off mobile data is on. Do I need to turn roaming on even though it says might incur significant charges. Probably dumb question but I don’t want any shocks

Resolved! Roaming

How do I set up roaming - the 8-point set of instructions doesn't seem to apply to me.  When I open (1) "Settings", I don't get "Wireless and Networks" or "Connections" - I get "Other wireless connections".  Step (2) is to tap "more", then (3) "Open ...

Grimbo by SMARTY Pioneer
  • 1 replies
  • 0 kudos

Resolved! GPS SIM CARD

Can anyone tell me if there is a GPS SIM card available on here? Either one off payment or PAYG? Want one for a tracker on vehicle thanks 

Resolved! Roaming

New to Smarty and despite changing the APN MMS , was unable to get roaming in Spain. On returning to uk I realised that I had a space between so it read mob. asm.netUnable to get a satisfactory answer from any Smarty technician as thru do...