My phone isn't working

[ChrisBa_1187100]

Hi there,

My phone has stopped working, it can't dial out, when I call it from another phone it rings in my ear and goes to my voice mail but the actual phone doesn't ring. It has network connection because it can receive SMS's. There is nowhere on this website where I can actualy talk to anyone and I just go round and round on the help pages!! Is there anyone I can speak to, I don't want to cancel the SIM and start again because I need to keep the number. 

[SmartyTrousers]

It sounds like your phone might not be compatible with Smarty's VoLTE (4G calling).. previously it would have dropped down to 3G for making or receiving calls, but 3G has now been switched off in most areas. See this page for more details.

If your phone isn't compatible, you will either need to switch to a phone which is compatible, or switch to a network which your existing phone is compatible with. In the latter case you will be able to take your number with you, so you won't lose it.

[Bastet]

What’s the make & model of the phone?
Have you tried a network reset?