Absolute rubbish all day try to activate a sim, and nobody gets back to me

[BrettJo_3046957]

I've put on three posts.I've received some crappy badge. All I want is my phone activated. Nobody seems to be able to do it.So i've wasted money on buying a sim and credit for it, and it's useless network, this is.

Not even having a contact number

Or a direct email address

[MSF]

@BrettJo_3046957 Did you try a web chat with the Support team?

You haven't explained exactly what the problem was, so it's difficult for anyone to help you really.

Much as I understand that you are frustrated, venting here hasn't really taken your problem any further.

Smarty does not have a direct contact number - in common with other MVNO's - as it keeps costs down and that reflects in the monthly plan charges.

If you want to complain, you can certainly do that via email, but again they will not answer instantly as there are not sufficient staff for that.

I did start a web chat recently and had a reply in a fairly short time - depends upon how busy they are at that time of day.