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Brendan_1816421
SMARTY Maverick
Joined 2 years ago
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Re: Smarty customer service phone number
With the greatest respect SMARTY ought to know that it's Web provider THREE has been experiencing loss of service, not just where I live but nation-wide. THREE has a shop which is where I lodged a complaint and a dedicated help number [333] which worked long enough for me to report it. I shall try to send an email. Thank you for the suggestion.5.2KViews0likes2CommentsRe: Smarty customer service phone number
Perhaps I should have mentioned that it has taken 3 days for me to post a response because I had no signal. Even now I have only 2 bars showing wavering to 1. Smarty webchat keeps cutting out before I can get to chat with the operator. Three is texting me because my phone is so poor and calls are frequently not connecting. It's very unfortunate that SMARTY also uses Three so I'm suffering a double whammy as it were. I expect some kind of response/ explanation from SMARTY. Just because Three has texted an apology doesn't remove the responsibility.5.2KViews0likes4CommentsRe: Little or no service for 10 days
Thanks for the advice and explanation. Unfortunately I have been unable to access the webchat because the signal is so weak and keeps cutting out. It's still ongoing in my area as of today and THREE is now sending me daily apologetic texts saying they're working as hard as they can to 'resolve the problem '. I've had no communication from SMARTY about it. I'm looking for alternatives that don't use Three as this is completely unacceptable.1KViews0likes1CommentNo connection for 5 days!
For almost a week I've had NO service whatsoever and when I check, the explanation is "We're fixing an issue in your area. Please keep checking back" Does anyone else have this problem (I'm in North Liverpool). It's not good enough. At the very least, I should be offered a week's credit for lack of service that's been paid for.606Views0likes1Comment