Forum Discussion

Brendan_1816421's avatar
Brendan_1816421
SMARTY Maverick
03-10-2024

No connection for 5 days!

For almost a week I've had NO service whatsoever and when I check, the explanation is "We're fixing an issue in your area. Please keep checking back"

Does anyone else have this problem (I'm in North Liverpool). It's not good enough. At the very least, I should be offered a week's credit for lack of service that's been paid for. 

Connection problems

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    03-10-2024

    Brendan_1816421  Firstly, the fact that you have had no service on that mast doesn't mean that you have had no service anywhere in the UK. To be fair, how do Smarty know that you won't be using other masts for more of the time than your home mast?

    Have you asked about any compensation via the web chat?