Rejoining Smarty -- no sim sent

[DavidBa_1842118]

I rejoined Smarty over the weekend but I am still waiting for a number to be allocated so my SIM has not been posted to me yet.  My wife joined at the same time and has already received her SIM.  I am wondering if there is some system problem at Smarty that means rejoiners fail to get a new SIM if they use the same email address.  Has anyone else had this experience?

[MSF]

@DavidBa_1842118 If you have used one email address, then you can only order a second sim as a "nickname' sim within a group. Otherwise, each account requires a different email. I wonder if this has confounded the system as you tried to use the same email?

Take a look at the help article:https://help.smarty.co.uk/en/articles/3417277-what-is-a-group-plan

[DavidBa_1842118]

No MSF that is not the issue.  My wife joined with her own email address.  I am saying I rejoined at the same time but I have yet get a new SIM created or posted to me.  It looks stuck in the system to me.

[DavidBa_1842118]

My status remains as  --- Awaiting number...

Your phone number hasn’t been assigned yet. This happens automatically. When that’s done and your SIM has arrived you’ll be able to activate your service from here.

[MSF]

@DavidBa_1842118  Thanks for clarifying - I thought you meant that you were both using the same email! (it happens!)

Did you rejoin with via the same account? I wonder if the system is confused because there is an old and a new account with the same email?

Or, then again, perhaps post is running at snail's pace but just for you and not for "she who must be obeyed"

[DavidBa_1842118]

No my number hasnt even been allocated so it is not in the post.  I am thinking of using a different email address and signing up again but I teally shouldnt have to

[MSF]

@DavidBa_1842118 My understanding has been that a number is allocated when the sim is activated.

I would expect that to be because many sims must be sent out e.g. extras to give to friends to sign them up - and I'm sure that loads of them are never used.