Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I got a sim for myself and my husband. We changed both of our number over from EE. When we did we could make calls but not receive them. Ive tried to contact webchat but i just get ‘we will look into it’ this is now going on 5 days.
I have moved my Smarty SIM into another phone but I have locked the network by accident. It is now asking for an MCK code. Does anyone know how I can get this?Many thanks, Mick
I have switched from Three to Smarty and even through my Smarty App says my old number when I call people the Smarty new number is coming up! Unfortunately, there is no way to contact Smarty just via email (they cannot call) so after three weeks and ...
Hello community, Smarty messaged to say they will automatically change my tarriff against my consent/wish, and every single time I tried to deal with customer services (this is over hours across a week as given 7 days notice) they put me in a loop of...
My phone is going straight yo voicemail and not letting me make calls whats going in here it says that everything is fine in my area in terms of signal, this has been going on for a week now.
I have one number registered with smarty, for a young person, but its in my name and I pay. I was trying to go on a comparison web site, and was going to move my own number over to smarty, but that didnt work as my email was already registered. it is...
How or where do I apply for my gift card
Hi I hope someone can offer some help please. I have checked on the dashboard and it shows that my area has got 4G ....fantastic, you may think, but why, as soon as I go more than 200 yards from home do have no signal? I missed a really important c...
I referred my mum to smarty back in may. I received an email confirming she had signed up with my code. She is still with smarty and neither of us have received a gift voucher email like the T&C's state (and no it hasn't gone to spam before you ask)....
Due to SMARTY dropping 3G in my area I've just replaced my Huawei B311 4G Router with a Tenda Wi-Fi 4G VoLTE Router (Model 4G06v1.1). It works just fine bar for one thing. When trying to login to Amazon or a bank the OTP message they send me via text...
Hi,I have been a long-time Smarty customer, with three devices currently subscribed to your network since 2018. All three devices are 4G-capable and support VoLTE, and one of them is 5G-capable. Let's call the 5G-capable device "A", and the other two...
How long does it take usually to receive the SIM through the post? I order Tuesday night. Thanks
hi, how can I delete a number from my usage history? thank you
Hi we have no service after a week of no service in the day time due to planned works it has come back on line by 4.30pm..but today we have no service again and it's now 5.20 pm..are the planned works over the weekend also. I have 2 monthly unlimite...
Hi all, I have an Oppo Reno4 Z 5G. (CPH2065).No problem until 3G was recently switched off at my home address. Now I cannot make or receive phone calls on Smarty. My phone does not show any option in settings to select VoLTE, or LTE. However, I can s...
Dear all,I am looking forward to buy a portable router to use my Smarty SIM. I had my eyes on ZTE F50 mini router as advertised on website below. https://www.ztedevices.com/cn/product/zte-f50-5g-ufi/I am not able to find any support/reviews about thi...
I have been unable to make or recieve calls or texts for a few days now tried switching phone off and on. Had look at sim manager and noticed calls and texts aren't using sim 1 but my Internet is do I need new sim card and how do I get 1 from smarty ...
My sim not working it's says plan will reset next month
Hi, I made an account and chose a plan and paid for the unlimited package and Sunday night it’s now Thursday evening and still no sim, I have a referral smarty sim from a friend and was wondering if I could just get my plan swapped over to that sim i...
Some numbers cannot call one of my smarty numbers on my family group. It will receive a voicemail text after telling the caller “cannot connect this call. Try again later” and when we click the link in the text to call the voicemail it doesn’t work.i...
