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Forum Posts

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 1914 Views
  • 5 replies
  • 9 kudos

Tesco Banking App

Hi, I can not use the Tesco Banking app with my phone (Samsung Galaxy A52s), and today having spoken to the Tesco Banking helpline, they have sent me a text containing a password re-set code, which hasn't come through to my mobile number? They sugges...

Using Sim in Thailand.

Hi ,I am flying to Thailand next week for a 4months stay,with regard to using the Smarty UK Sim card,I have already activated the APN prior to departure,can you please advise on questions below:1. Do I have to put an Add On credit amount on my phone ...

JADA1953 by SMARTY Maverick
  • 501 Views
  • 2 replies
  • 0 kudos

Two or more SIMs on same email/account

I got a new Smarty SIM and am happy with reception at home.In the package there was another Smarty SIM which I want to use on another phone. When I try to activate the other SIM it asks for a SMARTY account, and when I use my existing account it just...

akis by SMARTY Pioneer
  • 1369 Views
  • 4 replies
  • 0 kudos

Bad subscription

I think I might have joined a subscription which is a bit of a con bycan you intercept if it’s unusual to my smarty history small error which they might try to charge to my phone.

Resolved! Bad subscription

I think I might have subscribed to a con subscription, very expensive. How can I stop them added to my smarty plan

Resolved! Sim not working

I bought a smarty sim to put in my child's phone. I topped it up and then my child just used wifi so didn't need to top up again. Iv missed emails to say smarty would close the account. Now the sim doesn't work at all (incoming calls dont connect) is...

Only getting 4G in a 5G area

Using a Sony Xperia 1 V and only have ever had 4G despite being in a 5G area. Is there a trick to activating 5G on a Smarty sim?

pollo by SMARTY Pioneer
  • 279 Views
  • 1 replies
  • 1 kudos

Data roaming

Going to Barbados next year and want to know should I turn off data roaming as when I went earlier this year I used £15 add on in 10 minutes without using my phone, which then left my phone unable to receive calls from uk. 

Porting my number

Will my number be ported today. I was told last week that yesterday was the day. All Ii have had is a message telling me there has been a problem and it will be late. But how late.

Mobile internet

Hi will a smarty date sim card work in a 3 network mifi device.  As I am with smarty with my mobile plans wich is ok but my Samsung I.M. messenger has never worked since i have been with smarty.  Any advice on both questions would be a great help . 

Data Only SIMS - Any Technical differences with CGNAT etc?

Hi Everyone, Does anyone have any knowledge on SMARTY's Data only SIMs? Is there any difference in the way CGNAT is applied?The reason I ask is looking for a backup solution to my FTTP, the main requirement is being able to use VPN to connect to my w...

pabs01 by SMARTY Enquirer
  • 212 Views
  • 0 replies
  • 0 kudos

London underground wifi

Has anyone successfully connected to the London underground wifi? The instructions say to join the "Three_UK" SSID using the AKA method. I have followed this, but I have never successfully connected, so would like to know if it's just me

Register date of birth

Hi,Does anyone know how I can register my date of birth so I can then request a PAC code?As far as I know I have not even registered my DOB and I can't request a PAC code because my DOB doesn't work.Thanks 

Newly Ported and can’t receive calls

I’m so annoyed. I was told my number has ported over to Smarty but I’m not able to receive calls or texts. I’m extremely frustrated because I’m expecting important calls from the hospital as I am currently under investigation with a health condition....