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Resolved! Number transfer

I activated my smarty and got a text and email to confirm that. However I can't transfer my old number because in the app it's still saying my smarty hasn't been activated yet. Any ideas of what to do?

Sim activation

I have purchased a product which came with one of your SIM cards I went through the activation process and watched the video I paid for the £20 unlimited data but it then said your sim will be delivered in 2-3 days how can I get this sim to work and ...

Resolved! Using phone in EU

Hi ,I understand I need to change settings for my phone to work in the EU. Once I’ve changed to the recommended setting do I need to select the reset settings option on my iPhone. Regards, Anthony 

Resolved! Temporary number still appearing

My temporary number (before the switch happened) is still appearing on peoples phones when they ring me or I text them. How do I stop this happening please?

phone number

Will my phone number remain the same after transferring from another network? And how can I check what my phone number is?"

EU roaming?

How do people find the EU roaming works in practice?I'm going to Spain tomorrow and it's the first time I've used Smarty. I've jumped from Giffgaff that seemed to have patchy coverage.Thank you so much in advance for any information. I've already set...

Roaming is miserable in Italy

It seems with Smarty I get 3G only despite my APN settings being correct, when I switch to my EE SIM I get 5G.Roaming is effectively useless in Italy as 3G is unusable in 2024.

filsapia by SMARTY Pioneer
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Replacement SIM Question

Having ported my number to Smarty several months ago, my phone was still recording my number as that of the Smarty SIM not my successfully ported number. Previously when this has happened with other providers they've done aSIM refresh at their end th...

50GB for £8 how long will it last?

I have just changed over to the 50GB for £8 offer. How long does this offer last? Been told two stories - one says 15 months, the other says July.What tariff will I go on after July (if that is the end date)?I was on black Friday double data 32GB for...

Jamie by SMARTY Commentator
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  • 6 replies
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Resolved! £8 50GB for existing customers?

The money saving expert website is advertising a deal that is meant to expire Sunday 30th of April, offering 50GB for £8 for new customers. When I checked on the Smarty website, I can only see a plan for 60GB for £10. Will Smarty offer the 50GB for £...

None payment of contract

Because of certain circumstances, I have not been able to pay my monthly sim,how long do I have before my sim will be not working at all

Plan change, upfront payment

I was thinking of changing my plan, I am asked to pay for this straight away, I’ve just payed for my current plan and have almost a month before it renews. how does the payment work going forward? Thanks Scot