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Forum Posts

Sim card

I have just paid for a new sim card. But will it be on a new number or the existing number held? 

Resolved! Group account set-up

I've spent ages trying to sort this out and can't get any sensible response from webchat as we're going round in circles. I set-up a group account last year with 2 SIMs. One for me to take camping and one for a child to use in their mobile. The child...

Reesy_24 by SMARTY Pioneer
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  • 4 replies
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Swap SIM card

How do I swap my sim? I accidentally activated this sim but don’t have access to it and I need to buy one and I want to use it? How do I do it? 

BigDosser by SMARTY Rookie
  • 449 Views
  • 1 replies
  • 0 kudos

Social tariff

Changed my tariff to the social tariff. Payment was apparently declined so Smarty paused my account. Tried paying but they keep refusing payment. Have tried 3 different debit cards with 2 different banks, tried paypal and google pay. Tried 3 differen...

Web chat

Is there any way to delete web chat after having conversation on iPhone?

can not use wifi

I have activated a SMARTY sim card for my Huawei to travel from UK to Spain.  When I try to link to wifi it says to enable data roaming.  I have done this but it still will not connect

Terrible service

No master where I am I get a terrible service. I have either 0 or 1 bar and can’t aces internet. Even in Glasgow City Centre I couldn’t even check internet as my signal was non existent. Is there any settings I’ve got wrong on my phone

Tunisia

Hi going tunisia for a week in may will my allowance be still the same there's texts calls data etc thanks  

Leezey by SMARTY Pioneer
  • 488 Views
  • 2 replies
  • 0 kudos

No Internet

I bought a new dongle and a Smarty data only SIMUsing the Dongle and Smarty SIM its "Connected Secured" BUT No Internet.Using a Mobile Phone and Smarty SIM "Connected Secured" BUT No Internet.What does this mean and how do I fix this please?Many than...

I can't access the promotional offer

Hi everyoneI'm on the £8 for 16Gb and now Smarty are doing 50Gb for the same price. I've tried to access the offer but it wont give me the option. Is it because I'm already on the £8 tariff and I'm stuck with it or will it upgrade to 50Gb on may bill...

New Sim

We have a sim card that we use in a mifi device when travelling. I lost the sim but have a new one. Hiw do I transfer my existing plan to my new sim?