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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Sim change

I have activated my new Smarty sim. I am moving my old number over to Smarty.Do  I remove my new sim & put my old sim back in   to use till it completes ?

Smarty unlimited SIM not good enough for me

Well have to say very disappointed in the Smarty unlimited data SIM. As I live on a narrow boat I have to rely on internet data from my Asda SIM card in the phone and use a hotspot I also have a kuma router when I am in rural areas as the router has ...

Coverage

I've been with smarty about 3 months and signal has not been great but for the last months is so bad I cant even get a signal. This happened at my home address and I complained and it was supposed to be sorted but the 29th, they knew there was a prob...

Resolved! Group member payments changeover

I've just signed up for Smarty and would now like to refer a family member (for us both to get the rewards). They would be signing up with their own details including payment type etc. At a later date, I would like to add them to a new group whereby ...

No upload speed 4g ee mini hub

Hi I've just got an unlimited data sim from smarty and activated my sim.I've put it in my 4g ee mini router and on my phone speed test I'm getting 10mb/s download speed but no upload speed?On my tv I'm only getting 1mb download speed?Is there any set...

Group Plans

HiyaI am the temporary manager of a small organisation. I want to set up a group plan  using organisation email and a work phone number.When I leave can the new manager take over the group plan?If yes, please explain steps.Thanks 

Resolved! Messages only being sent on old number after porting

Hi,Bit of a random problem here. son joined Smarty in October from Three. I ported my number across and didn’t really have any problems. I’ve been SMS’ing my wife yesterday as her signal jibbed and we noticed that my messages were coming out of a ran...

iMessage not working

I installed my SIM card having brought over my number and iMessage is not working. I have checked the number is right, which it is. I have turned off iMessage and FaceTime and turned back on again, this didn’t work. I have also done the above and tur...

Severe Provider Change Regret

I've just signed up to SMARTY and I'm regretting it already. Admittedly, it was my fault that I locked the SIM, it's been so long since I swapped out a SIM that when trying to add a code I forgot the code is almost always 0000 to start with. Anyway, ...