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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 6496 Views
  • 32 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 135384 Views
  • 500 replies
  • 8 kudos

4 days no pac code

Ive been waiting for over 4day for a paccode and they keep saying there a technical issue. Ive tried many times but keep getting the same answer. Unfortunately we were unable to generate a switching code for you. Please contact us at https://smarty.c...

Group Owner SIM Changes

Any news on when I can make my nickname SIM my Group Owner SIM?  Having closed my GO SIM, my account is currently in limbo. 

Smoothy by SMARTY Maverick
  • 532 Views
  • 1 replies
  • 0 kudos

Resolved! Text message problem

I recently started using smarty, and I received my SIM with the new number, so I transfered my old number to here, but when I send a text, my new number shows up on the receiving phone, even though I transfered my existing number to here, and if I ge...

Jordan

HiI'm shortly going to Jordan for 10 days and would like to know how much, if, data allowance I have for calls and Internet usageThanks

Vodafone Merger

Hi all,So I'm on the fence with this to be honest as I'm exited seeing better 4g and 5g coverage as well as the speeds increasing.However, if I have read the articles correctly then Vodafone now own 51% of the smarty company, they say no customer con...

Problem streaming.

I have always had no problems streaming with smarty. But recently, I'm having problems streaming with a lot of buffering. Phone works ok with broadband WiFi. In fact in the past smarty data has been more reliable than a friend's sky broadband. But no...

My phone isn't working

Hi there,My phone has stopped working, it can't dial out, when I call it from another phone it rings in my ear and goes to my voice mail but the actual phone doesn't ring. It has network connection because it can receive SMS's. There is nowhere on th...

WiFi calling after iOS 18 update

My wife and my phones (iPhone 14 pro and iPhone 15) no longer have wifi calling since the ios18 update. Is there a solution to this? My work iPhone on EE still has the wifi calling after the update. I have tried everything from restarting to resettin...

stop number transfer

while trying to add a new sim to family account I have added my number to someone else's sim.  How can I stop this?  I have a  new sim I want to add the number to? Thanks

SIM not delievered

Hi, I placed an order last Sunday 27th. I received an email on the 29th to say it should be here any day but have still not received it. Please can this be chased up as my new phone has arrived and I’m trading mine in so need to send back ASAP once I...

No service

I got an email to say my add on data pass had expired and I was informed I would revert back to plan’s monthly data allowance. On the dashboard there is 2gb remaining of plan, but since the email about pass expiry, I no longer have any service? I hav...

A month since signing up I still don’t have a SIM

I’m very unhappy. First SIM had not arrived after 11 working days so I ordered a replacement. It was dispatched in the 14th October. It’s now the 2nd November. No SIM. I cannot order another SIM on the system and I’m told to wait for the 2nd to arriv...

Smart referral offer

Why when I sent a friend referral SIM to my Girlfriend you didn't offer her the same offer I have ( unlimited data, calls and texts for £15) when she inserted her SIM the best you offered was (180gb data, unlimited calls and texts £15) But you offer ...

Resolved! 4g calling / VoLTE

Hi, Recently moved to Smarty from Voda and very happy.I am interested in whether 4g calling is currently available or is planned for the future?If it is available now i wonder if their is a webpage on the smarty website that lists compatible phones? ...

Resolved! Same signal as 3, what do you think?

Opinion time. I’m really happy with SMARTY, having been with them for a few months now. Prior to that I was a life long Vodafone customer. People even comment on how clear the call quality is on SMARTY so I am staying put.  But my question to you all...