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Is this a SCAM?
I’ve just had a phone call from someone saying they’re from smarty and saying my SIM card will expire and I need a new one which will be in the post! Is this genuine or a scam?
AnnieMc_1961240
31-10-2026
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Moving to Smarty, but my details are already in use for my Son's phone
I set up an account for my son under my name and email address. I now want to move from my current provider to Smarty, but I seem unable to do so because my Son is already using my login/password and...
SimonBu_2404432
31-10-2026
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No mobile data since 29 October in Swindon SN2 and SN3 area
When I finished work on 29 Oct, I noticed I had a phone signal but no mobile data, after it had been working fine during the day. I rebooted my phone just in case, but issue remained. When I got home...
MarkyPancake
31-10-2026
Data
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Old number
Hi I moved to smarty last night and didn’t request to keep my old number. I have tried the old number and BAC code but not working. Can anyone help ? Sorry I want to bring my old number with me.
thomasmc_843897
30-10-2026
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Old number
Hi I moved to smarty last night and didn’t request to keep my old number. I have tried the old number and BAC code but not working. Can anyone help ? Please
thomasmc_843897
30-10-2026
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Hello, need help with my unlimited data plan add on
It's not connecting to the internet
sikhumb_4358053
30-10-2026
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London Underground WiFi auto-connect issues
I cannot seem to auto-connect to London Underground WiFi anymore, and now I have to manually click 'Three_WiFi' to connect. I used to be able to walk into a station, and as long as I had WiFi enabled...
ZenovA
29-10-2026
underground wifi
Wifi
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Groups and changing numbers
I recently added my children to a group account. When my first son got his sim, I activated it in the group account and it asked about transferring number, pressed link to do this, followed instructi...
CaroleS_4141981
29-10-2026
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Sim is corroding need to replace not deactivate
I need a replacement for a sim i have still but it is corroding. I can't be without phone contact 2 days to as long as 2 weeks sometimes it seems from previous comments!
KatOD
29-10-2026
Call Issues
Replacement SIM
SMS Issues
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When will I get refunded for trying to switch off adult filter?
Just attempted (with my debit card) to switch off the stupid adult filter not knowing it's only Credit cards yet still took £3 out of my account £1 each time obviously. It had a tick and accepted it ...
Anonymous
28-10-2026
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