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Hi I’ve been charged twice on my account how do I sort it? regards John Ledward 

Hi I’m in Jersey, the channel island, I can’t use my Smarty network/sim? How do I ensure I can use it? 

Why is it when someone rings my mobile it goes through to voice mail instead even when it is switched on in front of me, my phone doesn’t alert me when someone is calling me like it should do?  

Hi my plan has been paused what does this mean?