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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 38578 Views
  • 492 replies
  • 7 kudos

no calls or voicemail

OK since 11th separate Ive lost calls going out or in and voice mail Ive got taxes and Internet im on 4g and phone is volte i cant call from house but if i go to Glasgow city centre half a mile away i can make calls thanks for any help

Overloaded network

I have 3 sims, 2 phones and one in a home router.CT68UF have had terrible service for months now. Calls don't connect or drop out, Router can't cope with basic TV streaming. Over the summer have been in France, Italy and Greece and no problems. Custo...

lenoskor by SMARTY Pioneer
  • 1867 Views
  • 10 replies
  • 0 kudos

Lost phone in sweden.bought new phone in finland.

Can anybody help me with a lost phone in sweden after it fell off my motorcycle?I am touring the Scandinavian countries and it's a nightmare without any data or Internet access.I have had to buy a new phone in finland.Will smarty be able to give me a...

Number Port Nightmare

My number was supposed to be ported from Lebara to Smarty nearly 3 weeks ago, yet nothing has happened.SMARTY sent out a replacement SIM and that also doesn't work.I try Smarty's awful chat everyday and all of them are completely useless. All they sa...

Rimal by SMARTY Enquirer
  • 493 Views
  • 1 replies
  • 0 kudos

Resolved! International calls

I’m getting the ‘you do not have access to this service’ when trying to phone Australia.  I checked out the FAQ and it says I need an out of plan add on - which I have, about £12 in balance.  I successfully called Australia last week, although it was...

Resolved! Out of plan - what do I get?

I have a week left before my plan renews and I ran out of data. Want to buy 'out of plan' to tide me over.If I get the £5 add on, how much data does that include? Trying to estimate if it would last me enough time.Thanks.

kyaelle by SMARTY Pioneer
  • 928 Views
  • 2 replies
  • 0 kudos

Network Status

I use my unlimited data SIM in a 4G router for the internet. Today I have had no service at all - Network status says no issues in this area. Contacted Smarty only to be told there WAS an issue with a local mast (3 network status is also fine) and th...

PHONE NO LONGER REGISTERING SIM

Hey, my phone has been working fine for years and all of a sudden today when I try to make a call it is saying it is not registering the network. Initially a restart corrected the issue, but it is not working at all now.  

Additional SIM

I have a spare SIM which I want to use in a MiFi modem on a boat.  To activate the SIM, do I simply remove the Smarty SIM I am using in my phone and put the new SIM in to activate it.  Then remove the new SIM and put mine back in the phone.  And then...

Resolved! Group plan - already have spare sim

Hi, my father is in hospital and lost his phone. I have a new phone for him and already had a spare smarty sim, but I cannot figure out how to active the spare sim and set it up! Even with the instructions online. When I log in it to activate sim it ...

Resolved! EU roaming on a promotional tariff

Hey guys, quick question, I’m on the promotional tariff of 50GB for £8, my question is to the 12GB of free EU roaming, if I was to go away after using say 30GB of usage will I still get the 12 GB to use in the EU? Or does it only apply if I haven’t u...